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unbeatable workshop ideas

5 Fun Employee Workshops to Host in the Office

By: Jessica Thiefels
Small Business Freelancer, Content Marketing and Strategy Consultant

Office workshops break up the day, boost employee loyalty, and reduce turnover because they communicate the message that each individual contributor is more than a number. The key is in choosing the right workshops; the less they feel like a chore for employees, the more effective they’ll be. According to management training and leadership experts at Mind Tools, ineffective workshops can bring more problems than they actually solve: “Done wrong, they can be a huge waste of time and money. However, if they’re planned well, they can be incredibly valuable for everyone involved. Workshops are great for brainstorming, interactive learning, building relationships, and problem solving,”

Consider the following five workshop ideas and how they might fit with your company culture. Choose a few to sprinkle into the company calendar, adding variety and fun to the usual brainstorming sessions and project-focused meetings.

Lunch and Learn Workshop

Choose a day each month when all the members of your department converge for an hour to “network” internally. Cater lunch from a local restaurant or ask everyone to bring a potluck dish to make it more of a special event. Each month, one team or employee will share an important project they’re working on. The rest of the team can then provide constructive feedback and fresh ideas.

This open dialogue strengthens both the sense of camaraderie and level of collaboration between teams. It’s easy to operate in a siloed organization, but that’s not good for business, or your employees. Use your monthly “Lunch and Learn” to remind employees that their co-workers are valuable resources that they can and should turn to.

Self-Defense Workshop

Not all workshops need to be work related—in fact, to keep employees interested, it’s better if some aren’t. Workshops such as this one for self-defense show employees that you care about their well being, both in and out of the office:

“For companies who care about their employees, especially those whose employees regularly walk to their cars at night or alone, it would behoove employers to offer self-defense training courses for workers,” says Jeremy Pollack, self defense expert for Home Security Super Store.

The most important part of this workshop is choosing the correct instructor. Pollack suggests the following tips for vetting:

  • Does the instructor have videos you can look at?
  • Has an HR rep or a referring party been to an actual class and seen what the instructor has to offer?
  • How realistic is the instructor’s self-defense style, and how much real-world training and application does the instructor have?
  • Does he or she fit with the culture of your workplace?

Vision Board Workshop

Transform a conference room into a creative space for employees to make their own vision boards. Vision boards are a visual representation of how you want to feel or something you want to accomplish – a way to bring things inside you to life. Giving your employees the opportunity to create their own vision boards is an exercise in abstract thinking and serves as a way to help them explore avenues and inspiration for personal growth, both within the organization and as individuals.

A few key materials for this includes:

  • White boards and markers
  • Pens/pencils
  • Sticky notes
  • Magazines
  • Scissors

Host this workshop each month, allowing  a maximum of five participants each time. At the end of the workshop, have the participants share their favorite piece of the completed vision board with fellow employees. This should be inspirational and eye opening for everyone, even employees who didn’t participate that month.

Take it up a notch by inviting a life coach into the office. The five participants can talk with the life coach for 30 minutes as a group to start thinking creatively about their profession and growth. They can use this conversation to spur their ideas.

Mindfulness Workshop

Research conducted at the University of California Berkeley has found that practicing moment-to-moment awareness can reinforce an employees’ confidence, satisfaction, focus and productivity. Help them funnel these positives into their job performance by offering mindfulness workshops.

A few mindfulness workshops you can host include:

  • Meditation, guided with a focus on productivity
  • Yoga for reduced stress
  • Awareness and relaxation training
  • Work-life balance training

If employees love this workshop, you could make meditation and mindfulness a daily part of their routine. For example, schedule one conference room as “open” from 8-10am for quiet meditation every morning. People can choose to use it as they desire, boosting efficiency and well-being at the same time.

Financial Tools Workshop

Facilitating a money management seminar will help your employees understand the nuances of investment, budgeting, diversification and other financial concepts. Equipping people with the knowledge and resources to allocate their income wisely is both a source of empowerment for them and a reflection of your leadership expertise and concern for their overall well-being.

According to experts at Jumpstart Coalition for Personal Financial Literacy, “Companies providing financial education show improvement in the workplace including increased productivity, employee morale, and company loyalty and decreased healthcare costs, absenteeism, turnover, workplace distractions, and operational risk across the company.”

As the Jumpstart experts explain, a workshop like this is also beneficial to your bottom line, “Financial education programs have the effect of contributing to the company’s bottom line between $3 and $4 for every dollar spent.”

Financial workshop ideas include:

  • Financial tracking: Creating and maintaining a budget; setting goals.
  • Smart investing: How and where to invest; how to get the most for your money.
  • Credit cards: Smart use of credit; best ways to maintain good credit; what to look for in credit card rewards.
  • Retirement: How to prepare; what the company does to help; different types of accounts, along with benefits and drawbacks of each.

Regardless of your business’ overall size or scope, company growth is dependent on an engaged, cohesive and dynamic workforce. Therefore, offering workshops that benefit your employees, both professionally and personally, can mean the difference between attracting and maintaining top-tier talent versus mediocre space-fillers. Make your team feel appreciated, and their performance will speak for itself.

Are you looking for more ideas on how to improve your office culture? Check out my blog post 5 Company Initiatives That Improve Office Culture.

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About Jessica Thiefels
Jessica ThiefelsJessica Thiefels has been writing for more than 10 years and is currently a professional blogger and freelance writer. She spent the last two years working tirelessly for a small startup, where she learned a lot about running business and being resourceful. She now owns her own business and has been featured on Forbes. She’s also written for StartupNation, Manta, Glassdoor and more. Follow her on Twitter @Jlsander07 for more small business tips and ideas.

 

 

 

ideas for employee appreciation week

Out of the Box Ideas for Employee Appreciation Week

By: Sarah Clayton
Communications and Campaigns Specialist, Achievers

Promoting a consistent culture of recognition is an essential component to employee engagement, but who says you can’t step up your appreciation game every once in a while? A good celebration tends to incite a positive atmosphere that is almost tangible to the touch – and the positivity is infectious. People’s smiles get a little bigger, the laughs a little louder and the residual feel-good attitude can be felt for days after. What’s not to love about that?

In the world of employee recognition, Employee Appreciation Day is the be-all and end-all of celebrations. In fact, some people (ourselves included) take it so seriously that we celebrate it for a whole week! If you’re keen on the idea of doing something extra special for your people to celebrate Employee Appreciation Day (or week), we’ve got some fantastic suggestions for you:

Fun and Games

My local gym (actually, it’s more like an adult playground) has a great little message on a wall that reads, “We don’t stop playing because we grow old, we grow old because we stop playing.”  There are numerous gratifying aspects of working, from building your career to meeting some amazing people, but I am a firm believer that everyone has an inner child who is just waiting to be let out to play. Here are some ways to indulge the inner child in all of your employees:

  1. Craft Room
    Fill a room with different art supplies and encourage your team to let their imaginations run free. If you have especially artistic employees, ask if they would like to share their skills through an art class.
  1. Games Room
    Puzzles, board games, cards – there are an infinite number of games out there. Games have come back in a big way in 2017, and they are the perfect way to facilitate some team bonding and to let off some steam in the process.
  1. Jumbo Games
    If you want to go big on the game front, rent a bigger game, like a ping pong or foosball table, for your employees to enjoy during the week.
  1. Trivia
    Have a condensed jeopardy type competition at lunch or put out random trivia questions throughout the day. To spice things up, add prizes.
  1. Throw Back Thursday: baby photo edition
    This one requires some prep, but is well worth the effort. Ask your team to bring in their baby photos in the days leading up to EAD/EAW, then compile the photos on a poster board and let the guessing begin. For added difficultly, sprinkle in some celebrity baby photos.
  1. Photo Booth
    Rent a photo booth (or get a Polaroid camera) for the office so your team can document the employee appreciation moments and get some new pictures to put up at their desks – or to share on social media. This has the added benefit of showing the outside world (think perspective employees) how cool and fun your workplace is.
  1. Comedy
    I have yet to meet someone who is not a fan of a good laugh. Reach out to a local comedy group and get someone in to get the chuckles going in the office. Who knows, maybe you even have a few comedians on your own employee roster.
  1. Scavenger Hunt
    There are SO many options with how to approach this. From items in the office to incorporating the surrounding neighborhood or having an ‘employee scavenger hunt’ (e.g. find someone who has completed a triathlon), there is huge potential to be creative here. Scavenger hunts are also a great way to promote inter-departmental collaboration and bonding.

Snacks and Treats

Snacks are fantastic, and I do not think it would be untrue to say that free snacks are an almost guaranteed slam dunk. Ever pay attention to what happens when the après meeting ‘leftover sandwiches are in the kitchen’ email goes out?  Mass kitchen migration.

  1. Hire a food truck to park outside the office (on the company’s dime) for lunch
    Food trucks are all the rage these days. They offer new twists on old classics, have unique menus and can provide more good fodder for social media posts.
  1. Ice Cream Sundae Bar
    Delicious ice cream. Creative toppings. Need I say more?
  1. Smoothie Bar
    Same idea as the Sundae Bar, but a healthier option (and could be more appropriate if you’ve been making wellness a priority at your company this year)
  1. Team Picnic
    The outdoors and food are two pretty awesome things, so when you pair them together it’s a pretty excellent outcome. Have a nice patio? Get your team outside and into the fresh air for a bit.
    **This is more applicable for those working in warm environments. If you’re located in an area where average temperatures in March are below zero this could be perceived as a perverse form of punishment.
  1. Top Chef Competition
    I would be willing to bet that every office has a few aspiring chefs in their midst. Put out feelers in the time leading up to your Employee Appreciation celebrations and see if anyone wants to put their culinary prowess on display for an entertaining, and tasty, competition.

Personal Development

  1. Ted Talks
    Screen Ted Talks throughout the celebrations – bonus points for committing to the ‘theatre vibe’ with comfy seats and treats (popcorn machine anyone?). You can put out feelers leading up to the event and ask people to submit topics or speakers of interest.
  1. Leader Q&A
    Transparency is king. It provides people with a sense of inclusion and breaks down some of the typical hierarchical barriers. Create a comfortable environment where Leaders answer employee’s questions and hear their ideas. It’s a good idea to include a moderator and a question submission box, in case employees wish to ask sensitive questions anonymously.
  1. Celebrate Personal Accomplishments
    People in your organization are capable of, and may have already done, amazing things. Take some time to celebrate your team member’s accomplishments outside of work – this is also a great way to get to know them as individuals, beyond the office.

These are just some ideas to get the ball rolling, the key to a successful Employee Appreciation Celebration is incorporating aspects that matter to your employees.

Start celebrating Employee Appreciation Week by giving thanks and appreciating your employees today. Recognize their great work with a personalized recognition card. Get started here. 

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About Sarah Clayton

Sarah ClaytonSarah Clayton is the Communications and Campaigns Specialist at Achievers, where she focuses on generating content to drive desired recognition behaviors and engagement on the platform.

 

 

 

Top employee desires

What Rewards Do Employees Want Most?

The balance of power between employee and employer has shifted in recent years, especially in tech-related fields. As a human resources professional or manager, you’re probably all-too familiar with the job-hopping ways of highly skilled employees who feel they can pick and choose the job they want. And that’s reflected in the fact that more than half of all business owners feel that competition for talent is stronger than it’s ever been. But there are a number of ways to attract and keep top talent, and to keep them happy and engaged while they’re with you. Offering an employee recognition and rewards program has proven to be one of the most effective ways to retain highly skilled workers and to build your company’s financial strength at the same time. Here’s a look at why a rewards and recognition system is important, and how to choose the kinds of rewards that your workers really want.

Employee happiness is essential

Even if your business is centered on sophisticated equipment or software, human beings are still the essential engine that makes everything run – and a sense of emotional well-being is the primary fuel that keeps those human beings working at their peak performance level. Research shows that workers who are recognized and rewarded for their efforts feel happier in general, have better relationships with co-workers and are more open to constructive feedback. Financially, you’ll see measurable returns as well: According to an Aberdeen Group study, companies with some type of formal employee engagement program see a 25-percent increase in year-over-year revenue, along with nearly triple the sales team success. And the difference in annual customer service cost was equally eye-popping: companies with formal methods for employee appreciation saw a 12.7-percent savings in customer service expenditures, whereas companies that don’t have any employee recognition system in place spent 1.2 percent more for their customer service.

Why employee incentives have become more important

It’s always been true that recognizing and rewarding employees for their contributions results in better performance and less employee churn, but now that millennials are flooding the workplace thee levers have become more important than ever. Younger workers are often the ones with the most desirable skill-set, but in return for their services they expect employers to be appreciative of their efforts. Investopedia lays out the basic facts for managers: One-third of every U.S. worker belongs to this generation, along with half of all new immigrants who come here. The article goes on to advise, “This drastic shift in the workforce requires companies to change how they manage and reward talent. The policies and incentives that worked for past generations are no longer effective, and companies that fail to adapt may find themselves facing a shortage of talented and motivated workers.”

What kind of rewards should you offer?

Once you’ve made the decision to establish a formal system for recognizing and rewarding your workers, the next step is to figure out what kind of rewards will most effectively motivate and delight your employees. Here’s a quick review of the benefits and perks that are recommended by employee recognition best practices:

Social recognition

Especially for the growing population of millennial employees, a social recognition platform should be your first focus. This popular type of HR technology is perfectly suited for workers who have come of age in the era of Facebook, Twitter, Snapchat, Instagram and so on. They’re accustomed to immediate feedback, “likes,” status updates and more, and if they’re praised, they want to be able to share the event with friends. You’ll build loyalty among this group of workers with shareable social acknowledgements because these rewards are magnified when posted on personal and professional networks.

Career coaching and professional development

Your employees work for many reasons besides merely earning a paycheck, and the best way to nurture their non-monetary motivations is to offer them a chance to advance in their careers. By providing the opportunity to learn new skills and embrace new challenges, you are fueling each worker’s passion for their job and helping them feel more engaged in your organization’s overall business success.

Additional flexibility

Everyone who works for you is also balancing a wide array of outside commitments and obligations. A study of employee wants found that 35 percent of workers say they would benefit from more flexible work schedules, and 46 percent say that having more control over their time is one of the most important factors when they’re looking for a new job. Rewarding your top performers with greater control over when and where they work is a cost-effective method of increasing employee happiness and building loyalty.

Gift cards and trendy items

Although pay and compensation must be competitive in order to ensure a sense of well-being among your workforce, employees today often expect more than just their baseline pay to feel truly appreciated. That’s why being able to offer a wide array of rewards in the form of gift cards, travel and leisure, and other hot items like tablet computers or VR goggles is complimentary to any fully-fledged social recognition program. The unique benefit of offering gift cards and a full selection of items from a catalog is that each employee can choose his or her own uniquely meaningful reward, and which will make them feel more satisfied than if they just received an insignia coffee mug, plaque, or some standardized gift that you purchased for them.

Your company’s financial strength depends on making sure that your employees stay engaged. Understanding some basics in human motivation can help you to be creative in finding ways to recognize your workers. New developments in HR tech also offer holistic systems for boosting worker happiness, increasing engagement and improving overall performance.

We all want to make our employees happy, so why not start by giving them what they want: an unbeatable rewards and recognition program in place. Learn how to kick off the right rewards and recognition program for your business by downloading The Ultimate Guide to Recognition.

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Reasons to welcome the millennial influence

The Demands of Millennials Make Our Workplaces Better

By: Anna Peters
Content Manager at College Recruiter

For all the complaining about Millennials and their approach to the modern workplace, they are actually responsible for much of the change happening in the modern workforce. Their entry into the workforce, was accompanied by a slew of stereotypes, followed recently by a round of myth-busting, with statistics and all, aimed at debunking those stereotypes. As an “ancient Millennial” myself (a term I borrow from journalist Jessica Grose), I can attest that at least some of the stereotypes come from kernels of truth, but like most stereotypes , they must be taken with a grain of salt. More importantly, many of the changes Millennials bring to the workplace are actually good for everyone. Change is always hard, so it’s natural to initially oppose or question the forces of change. However, most of the changes that Millennials have brought about have actually made for a better workplace.

The influence of the Millennial generation is not to be underestimated, if for no other reason than its size. According to a recent report from SHRM, (“Millennials: Misunderstood in the workplace?”) as  Baby Boomers exit the workforce, an even greater number of Millennials will continue to enter the workforce to take their place. In fact, it is estimated that Millennial workers (those born between 1980 and 2000) will make up more than  half of the workforce by 2020. And, according to Pew, they already make up the largest overall share of workforce, having surpassed Gen X’ers in 2015. With those facts established, here are four reasons to welcome the Millennial influence:

Generalization #1: They need constant feedback: Millennials grew up in a feedback culture. Some say that Millennials are obsessed with getting positive feedback (you’ve likely heard of the “trophy generation”, but put simply, it is the belief that we are doing our youth a disservice by lauding them for mere participation rather than awarding success.). But even if that’s true, it likely contributed to an encouraging new trend – the phasing out of annual performance reviews. An annual performance review simply doesn’t tell us enough in today’s fast-paced business culture. If HR hears a complaint about an employee but their 8-month old performance review shows high marks, that documentation does little to advise any action. In 2017, we will likely see employers implement more regular feedback conversations along with frequent “pulse” surveys to help identify and address employee concerns in a more timely, actionable fashion.

When employers engage employees in regular, smaller-scale conversations, both management and employees are better equipped to deal with issues as they come up. This in turn helps employees to feel more engaged because they know their suggestions and concerns are being listened to. Furthermore, by combining these mini performance management conversations with real-time feedback tools for employees, management can help facilitate a culture of transparency in which both positive and negative business outcomes can be celebrated or addressed openly.

Generalization #2: They demand more work life balance: One of my favorite Millennial trends is that men are beginning to demand more time with their families. They ask for paternity leave more than their fathers did, for example. And because married Millennials overwhelmingly co-lead a dual-income household, they can’t buy into the 80-hour work week like their fathers did before them. As a recent article in The New York Times put it: “Millennial men—ages 18 to early 30s—have much more egalitarian attitudes about family, career and gender roles inside marriage than generations before them, according to a variety of research by social scientists. Yet… workplace policies have not caught up to changing expectations at home.”

Likewise, a Department of Labor report also highlighted the growing importance of paternity leave as men consider whether to accept a job, noting: “Paid paternity leave may be a key workplace benefit for retaining high-skilled workers. In a 2014 study of highly educated professional fathers in the U.S., nine of out ten reported that it would be important when looking for a new job that the employer offered paid parental leave, and six out of ten considered it very or extremely important. These numbers were even higher for millennial workers.”

Millennials came of age watching their parents work long hours and aren’t convinced it translates to a happier existence, or even a fatter nest-egg for themselves. With this in mind, employers would be wise to encourage work-life balance in the name of productivity and worker satisfaction. Even the U.S. Commissioner of Labor Statistics agrees that hours with your butt in a seat does not equate to more productivity, “Only if we increase our efficiency—by producing more goods and services without increasing the number of hours we work—can we be sure to increase our standard of living.”

Generalization #3: They need hand-holding. It’s true that most managers don’t have time for hand-holding. However, research published in the Journal of Workplace Learning shows that companies who have a “culture of learning” rely not just on managers to disseminate information. Not only does their training help them perform their job functions better, but employees who are able to embrace learning and growth opportunities also feel more valued and engaged, doubling the value for the company. Learning can happen anytime, often facilitated by a co-worker (“Contextual factors influencing the facilitation of others’ learning through everyday work experiences” by Andrea D. Ellinger Maria Cseh), so managers don’t have to feel the exclusive burden of teaching their staff everything.

Generalization #4: They feel entitled to career advancement: Climbing the corporate ladder just isn’t as important to Millennials as it was to their parents (see Generalization #2: they value more work-life balance.) When they see their managers put in long hours at the cost of their personal lives, it doesn’t look appealing. In addition, Millennials learned the difference between “management” and “leadership” before they even entered the workforce, and the 80 hour week management job that only serves to maintain the status quo is not their idea of having an impact. Millennials might feel entitled to advancement in a different sense. They want to keep learning and keep contributing. If other generations in the workplace adopted this sense of motivation, you might not see a scramble to fill the senior manager job, but you’d have leaders everywhere.

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About Anna Peters
Anna PetersAnna Peters is Content Manager for College Recruiter. She manages all content, supervises a team of content writers and is part of College Recruiter’s senior management team. Her prior experience at nonprofits has made her an expert in directing volunteer recruitment and a champion for diversity and inclusion efforts. Connect with Anna on LinkedIn.

 

 

Recruit and retain top talent

7 Creative Ways to Attract Top Talent

By: Sara Sayegh-Moccand
Digital Marketing Specialist, SalesWings

The goal of every recruiter is to find a candidate that perfectly fits the open position. In fact, perfectly aligning a candidate with a company is the most rewarding experience a recruiter can have. When you hire the right person your company likely will not incur costs such as time lost in further recruitment efforts or in training somebody that might not be a perfect fit. To avoid extra costs, companies large and small alike need to find better ways to identify, attract, and subsequently retain top talent. The million-dollar question is: how?

1. Present good fringe benefits

The most attractive companies take all of the great benefits they offer and then adapt them to the position they are seeking to fill. For example, a senior engineer is likely older and more established compared to a candidate just entering the job market, perhaps emphasizing childcare assistance rather than the Friday night team outing would be more enticing .For an example of how offering great fringe benefits can help attract top talent, look no further than Google.

2. Share your talent transformation plan

Show candidates that you not only have a plan for their immediate future, but also how you plan to provide growth opportunities. Demonstrate knowledge of their current skills to ensure that they are in the right position, then show them the way forward through a clear training and development track.

3. Leverage LinkedIn

Engaging with potential candidates on social networks such as LinkedIn can be useful, even if the candidate isn’t currently interested in the position you’re offering. A good way to approach this is by sending a message to the candidate with a link to your company website. You can also use a tool like SalesWings LinkedIn message tracking to score the level of interest of the lead. Perhaps the lead clicks on the link but doesn’t show any interest at the moment. With message tracking you at least know that they clicked on the link, so you can follow up by providing more information if necessary, hoping that the same lead will one day turn hot. Remember that 75% of professionals are passive candidates – meaning they’re not actively engaged in a job search – so it pays to have any edge in order to grab top talent before your competition does.

 4. Sell the work environment and profile

Showing candidates the great opportunities that come with working for your company can be a fantastic recruitment tool. For instance, giving examples of succession plans or the career progression plan of already hired talent recruited into a similar position can instill a level of confidence in the candidate that their employer will work to further their career.

A company should be up front about what is needed in order to be successful in a new role. If a candidate needs to develop new skills, the company should accordingly have a plan for how to help them develop those skills. Be open about internal and external training, any smart candidate will immediately see the benefits of developing their skills as they will have something to add to their CV.

Finally, talk about your company’s embrace of employee recognition. Employees crave employee recognition, with 93% of employees hoping to be recognized quarterly, if not more frequently. Share your company’s enthusiasm for recognizing great work and how employees are rewarded, whether through monetary rewards or social recognition.

5.  Seek to be acknowledged in a “Best Places to Work” ranking

Top candidates usually target high ranking “Best Places to Work” companies. Everybody loves to work for a company that treats employees well, so it is a good idea to exhibit the qualities the aforementioned high ranking companies do. Even if you don’t get acknowledged for your efforts immediately, you will still have taken important steps to make improvements in this area.

6. Focus on marketing

Integrate every digital marketing tactics into your recruitment efforts so that your talent acquisition team can identify, attract and engage with talent more easily. With this strategy, you can also target potential candidates before they begin their job search in earnest. The day they make their decision to leave their current company, candidates will send applications to a large number of other companies or agencies. With this method you can beat them to the punch, and be the company all other recruiters are competing against.

7. Employer branding

Demonstrating why your company is a great place to work is becoming a critical part of recruitment strategy. The LinkedIn report MENA recruiting trends 2017 reveals that over 81% of leaders in MENA countries need to invest more in employer branding. This is because employer branding has a significant impact on hiring top talent.

Your corporate website and LinkedIn page are great places to build your employer branding. A poor user experience on the career section of your website can negatively impact your brand, meaning you will receive fewer applications in general, let alone those from the top talent in your industry.

A great example of an employer branding strategy comes from Starbucks. In 2015, they used Twitter and Instagram to promote their brand. Potential hires had the opportunity to communicate with current employees by using the hashtag #sbuxjobschat. This allowed them to learn what inspired people in their jobs and what people look for in a company.

To sum up, communication is key to attracting top talents – if you don’t explain why your company is a great place to work, you will not attract the best candidates. Good luck and best wishes for a fruitful and rewarding new year!

If you’re looking to lure top talent, check out the blog post 12 Tips for Writing the Perfect Job Description.

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About Sara Sayegh-Moccand

Sara Sayegh-Moccand The author Sara is a digital marketing specialist at SalesWings, a website tracking and lead scoring add-on. The software identifies your most sales-ready leads based on their website activity. It analyzes your leads’ past and future visits and scores their level of engagement/interest.

 

 

 

 

Measuring Employee Performance

5 Performance Measurement Myths

By: Meghan M. Biro

The question of how to measure employee performance represents one of the last vestiges of old-school HR methodology. Today’s workforce is digitally transformed, highly social and mobile, made up of multiple generations, and collaborating across virtual and global locations. There has been a profound shift in the workforce away from hierarchical, top-down organizations towards teams and collaboration, where having a culture of recognition can drive engagement and results far more effectively than infrequent reviews handed down from on high by management.

We all want the best hires and to lure the top talent. But once on board, they’re part of the organization, and now making sure that they’re fully engaged becomes the challenge. But how do we know if they are working up to their potential? Old-school approaches to performance management, which view a single employee outside of the context of today’s team-based, networked workplace, no longer ring true. Indeed some would argue that many of these approaches were myths to begin with – and I’d have to agree.

Here are five assumptions about measuring employee performance that need to be retired:

Myth #1 – Individuals should be judged solely on their own performance.

The idea that we perform as an island may apply to an isolated few, but it doesn’t fit the majority of workplaces — either today or yesterday. The investment made in working out how to evaluate individuals may be better spent evaluating the quality of their team or business unit’s output. What targets have been hit? What goals have been reached?

Perhaps we should be evaluating employees not only on their performance, but on their level of engagement and on their ability to thrive in team-based environment. Highly engaged employees are more likely to give the kind of discretionary effort that all bosses are looking for, and that have a tangible effect on a company’s bottom line. In fact, Aon Hewitt has reported that for every incremental one-point increase in employee engagement organizations saw a 0.6% increase in sales. For a company with sales of $100 million, this translates to a $6 million windfall! And in companies with the most engaged employees, revenue growth was 2.5 times greater than competitors with lower levels of engagement.

Myth #2 – Good employees just do the job, they don’t need a reason or added meaning.

Is the better employee really the one that doesn’t need to understand how their work aligns with company’s mission and values? Performance stems from engagement. And being engaged stems, in large part, from feeling aligned to — and invested in — the company purpose. Motivation and meaning go hand in hand.

Even if a task is performed well, accomplishing it inside a vacuum is going to create a gap somewhere along the line. Employees deserve to know why they’re there. They’ll participate more fully, and are more likely to push to reach targets and goals if they are invested in the rationale behind the effort.

Myth #3 – An employee that’s good this year will be good next year.

When a team of researchers dove into six years of performance review data from a large U.S. corporation, they found that only a third of high-scoring employees scored as high in subsequent years. And they found no evidence that high-performing employees always perform highly, or that poor performing employees perform poorly. Today’s workforce is continually being met with innovations that require new learning and new skills, so what’s “good” today may not be an accurate measure of what’s desirable tomorrow.

When a company uses trackable learning platforms, they have a means of measuring growth and development. To drive engagement and retention they can extend from onboarding programs, demonstrating a commitment to an employee’s growth from the moment of hire. 84% of employees want to learn, and keep learning. When you align an employee’s learning with the company’s business goals, that’s a win for all.

Myth #4 – Past performance is indicative of future results.

In 2015, a number of Fortune 500 companies announced that they were doing away with old school performance reviews. Accenture, the Gap, Adobe and General Electric all veered away from the annual or quarterly review ritual in favor of building a stronger culture based on continuous feedback and frequent recognition.

What’s happening instead is that many companies are moving to a system where employees and managers can give and receive social feedback and track the history of recognitions given and received. This new approach – measuring the frequency of peer-to-peer, intra-team and team recognitions within a powerful digital and social recognition program – provides better quality insights and has the potential to foster a far more positive, and productive, work culture.

Myth #5 – The best way to measure performance is when no one’s expecting it.

Spot checks, random and unexpected, are still recommended by some HR stalwarts, who assert that it’s a way to motivate employees to give a consistent performance. But it conveys an atmosphere of mistrust that may be more of a de-motivator.

Trust is critical to employee engagement, but it’s still in short supply: a recent survey of nearly 10,000 workers from India to Germany to the U.S. found that only 49% had “a great deal of trust” in those working above and alongside them. Contrast that with study findings showing that organizations are extremely concerned with driving engagement and promoting a workplace culture that is based on transparency and meaningful work. You can’t have both.

That we’re still having this conversation is in part because we may lack the imagination to see our way to a new starting point. But the real drive to perform comes from within.  We are motivated by purpose, and by being appreciated for what we do.

Employees today want to be engaged, we want to know what higher purpose our efforts are contributing to, we want to excel and to grow. Employers should start with that knowledge and measure their employees accordingly.

Make sure to check out the other series of guest blogs from Meghan Biro, starting with her first guest blog post For Recognition To Have An Impact, Make It Strategic.

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About Meghan M. Biro
meghan biroMeghan M. Biro is a globally recognized Talent Management and HR Tech brand strategist, analyst, digital catalyst, author and speaker. As founder and CEO of TalentCulture, she has worked with hundreds of companies, from early-stage ventures to global brands like Microsoft, IBM and Google, helping them recruit and empower stellar talent. Meghan has been a guest on numerous radio shows and online forums, and has been a featured speaker at global conferences. She is a regular contributor at Forbes, Huffington Post, Entrepreneur and several other media outlets. Meghan regularly serves on advisory boards for leading HR and technology brands. Meghan has been voted one of the Top 100 Social Media Power Influencers in 2015 by StatSocial and Forbes, Top 50 Most Valuable Social Media Influencers by General Sentiment, Top 100 on Twitter Business, Leadership, and Tech by Huffington Post, and Top 25 HR Trendsetters by HR Examiner.

 

How to Empower Leaders to Become Engagement Champions

By: Mike Vickers
Customer Training Manager, Achievers

Creating an engaged workforce is critical to business success. Engaged employees positively impact retention, absenteeism, productivity, customer ratings, profitability, and many other business outcomes – as outlined by Gallup. Sadly, only 32% of U.S. employees are engaged – meaning they are “involved in, enthusiastic about and committed to their work and workplace.” And the numbers are even worse beyond our borders, with engagement standing at a mere 13% worldwide! While leading organizations are aware of the problem and are actively seeking solutions, many are not seeing a good return on their engagement investments. As customer training manager at Achievers, I often work with organizations who are excited and committed to improving employee engagement, but they don’t really know where to start. I think part of the problem can be solved by clarifying who’s responsible for improving day-to-day employee engagement.

While I completely agree that HR is responsible for managing many of the programs and practices that impact and measure engagement, we can’t stop there. So who exactly has the greatest potential to influence day-to-day employee engagement in our organizations? Leaders. Leaders at all levels, especially at a senior level, have an obligation and a responsibility to drive employee and business success by becoming engagement champions. It is a commonly accepted business truism that people leave managers, not companies. Managers are the people that employees must interface with on a daily basis and with whom they have their most meaningful and impactful interactions with (both positive and negative). Because of the outsized impact they have on employee engagement, leaders and managers must learn what levers to pull in order to foster engagement on their teams.

It has been found that one of the most effective ways to drive engagement is through recognition. In fact, when asked what leaders could do more of to improve engagement, 58% of respondents to a recent survey replied “give recognition.” But employee recognition is just one piece of the employee engagement puzzle, albeit an extremely important one. What else can leaders do to help them become an engagement champion? Josh Bersin’s Simply Irresistible Organization model highlights five elements that drive employee engagement, and I believe leaders should use this as a guide in their role as engagement champions.

Josh Bersin's Simply Irresistible Organization model

Josh Bersin’s Simply Irresistible Organization model

Employing Josh Bersin’s Simply Irresistible Organization model and embracing employee recognition is a great place to start for leaders hoping to become engagement champions. [Josh presented the Simply Irresistible Organization model at the Achievers Customer Experience (ACE) conference back in 2014. You can watch his full presentation here if you’d like to learn more.] But how can organizations help accelerate their leadership’s path to becoming engagement champions? To begin with, they can use the following strategies to coach, develop, and support them on their journey.

Train leaders

Leaders need to be equipped with the knowledge and skills to drive employee engagement. Training should focus on why it’s important, how it can benefit them in their roles, and what they can do to improve engagement. This could take the form of short videos, bite-sized eLearning courses, formalized training sessions, intuitive reference materials, or other ways you train leaders. Leverage the expertise of your L&D team and align any training with their initiatives and programs.

Communicate frequently

Since leaders are often busy people, they need to be reminded on a regular basis of practical tips for engaging their team. The model above provides a starting point, but regular communications can help to reinforce what you expect of leaders and the ways in which you are supporting them, including: training, technology and mentorship.

Enable them with simple tools

As Deloitte points out, “people are overwhelmed with the volume and always-on nature of messages, email, information, and work related activities,” so it’s important that engagement tools are easy to use for employees and leaders alike. Leaders need tools to frequently measure engagement, provide actionable insights, and support their engagement efforts.

When considering who to partner with to support your engagement initiatives, there are many to things to consider. First, you need to identify your needs. Many current software solutions focus on only one aspect of employee engagement, such as recognition or pulse surveys. Others, like Achievers, offer a more complete engagement solution. One that enables social and points-based recognition, results-based incentive campaigns, wellness initiatives, innovation programs, pulse surveys, actionable insights, and more.

Next, you should consider what you want the employee, leader, and administrator experience to be with your software solution. The Achievers platform is designed to be an intuitive experience for all users, regardless of what device it’s accessed on. Finally, you should consider only those providers who will be a true partner on your engagement journey. Since its founding in 2002, Achievers has partnered with hundreds of organizations to improve employee engagement and positively impact business results.

By clarifying who’s ultimately responsible for day-to-day employee engagement and empowering leaders to become engagement champions, organizations can create an engaged workforce and see business success. To learn more about how to become an engagement champion, download The Ultimate Guide to Employee Recognition.

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About Mike Vickers
Mike VickersMike Vickers joined Achievers in January 2014 to lead customer training and education. He has spent over six years designing and implementing learning and performance strategies for organizations of all sizes. Mike is passionate about transforming organizations through effective learning solutions, innovative technology platforms, and modern HR practices. Connect with Mike on Twitter (@MikeVickers) or LinkedIn.

 

 

Learning and Development Programs

How to Leverage Learning and Development to Improve Employee Engagement

By: Kellie Wong
Social Media and Blog Manager, Achievers

Are your employees reaching their full potential at work? According to a Middlesex University study cited in a recent Sh!ft infographic, of almost 4,300 workers polled, a whopping 74% felt that they weren’t achieving their full potential at work. So how does a business engage its employees to make them feel empowered and more productive? One answer is by providing the right learning and development opportunities.

But how do you determine which learning and development opportunities are right for your employees? Getting the answer wrong could be costly. According to Sh!ft, the total loss to a business from ineffective training can add up to $13.5 million per year per 1,000 employees. The key is to stop wasting money on ineffective training programs and start approaching learning and development initiatives with a new, creative outlook designed to boost employee engagement.

Training Magazine recently featured an article providing a behind-the-scenes look at leading tech companies that are stepping up their learning and development opportunities to successfully engage employees. Following, we have pulled a few highlights from the article to help you gain some inspiration for your business:

Adobe’s focus on quality content

Adobe focuses on learning and development opportunities through its Learning@Adobe program. With the use of their own product, Adobe Connect, and other resources, they are able to offer a wide portfolio of e-learning tools. For Adobe, it’s all about the quality of content, and we can understand why:

“Adobe gets the content right—its 60-minute virtual Adobe Connect labs consistently receive net promoter scores above 90 percent.” – Training Magazine

Facebook’s learning and development package

Mike Welsh, Learning and Development Partner and People Engineer at Facebook, shared, “Facebook’s key learning and development objectives are to promote respect and foster a culture of continual learning.” So how does Facebook accomplish this? Through a number of innovative programs. First, the company focuses on personalizing the experience for employees with various specified tracks and on-demand classes. Next, Facebook provides an Engage Coaching Program that enables new managers to have one-on-one time with an executive as a mentor. Together, they work on their people management skills. Finally, Facebook’s FLiP (Facebook Leadership in Practice) program is built for peers and executive team members to provide rising leaders honest feedback.

Salesforce centers its attention on employee success

Salesforce focuses on employee success to drive customer success. In order to do this, Salesforce developed Trailhead, an interactive customer learning platform for in-house employee training. Trailhead also opens up one-on-one learning opportunities for managers and employees to discuss and track the progress of personal goals.

But Adobe, Facebook, and Salesforce are just three of many tech leaders that are effectively using and learning and development to drive employee engagement. Don’t lose sight of what’s important to your employees. According to Oxford Economics, 62% of executives say millennials will consider leaving their jobs due to lack of learning and development. Learn how to create an unbeatable learning and development program to retain your employees and keep them motivated.

What other ways can your business kick off an impactful learning and development program? Training Magazine shares five affordable ways for companies of any size to run a successful learning and development initiative:

  1. In-house mentorship and coaching
  2. Online education courses
  3. Gather employee feedback and test new ideas
  4. Train new managers to become inspirational leaders
  5. Value your employees like you value your customers

It’s been reported that three-fourths of employees that work for companies with financial performance that is significantly above average are moderately or highly engaged. Start engaging your employees with the right learning and development opportunities. By connecting employees to new learning and development resources, they can reach their full potential at work, feel driven to produce stronger results, and trust that their company cares about its employees’ success.

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About Kellie Wong
Kellie WongKellie Wong is the Social Media and Blog Manager for Achievers. She manages Achievers’ social media presence and
The Engage Blog, including the editorial calendars for both. In addition to writing blog content for The Engage Blog, she also manages and maintains relationships with 20+ guest blog contributors and edits every piece of content that gets published. Connect with Kellie on LinkedIn.

 

Inspirational Leadership

5 Keys: How to Become an Inspirational Leader

By: Marci Peters
Director of Customer Service, Achievers

How important is it to have inspirational leadership versus average leadership? The answer: Very important. According to Great Leadership, organizations with the highest quality leaders were 13 times more likely to outperform their competition in key bottom-line metrics such as financial performance, quality of products and services, employee engagement and customer satisfaction. Which is why it should be mission-critical for businesses to focus on developing inspirational leaders to improve company culture, teamwork, performance and bottom-line results.

CEOs are focusing on leadership development opportunities for their workforce more than ever to maximize business performance and encourage their employees to reach their full potential. Gallup estimates that managers account for at least 70 percent of the variance in employee engagement scores across business units. The same study found that managers with high talent are more likely to be engaged than their peers: According to Gallup: “More than half (54%) of managers with high talent are engaged, compared with 39% of managers with functioning talent and 27% of managers with limited talent.” With numbers like these it’s clear to see why it’s so important to foster proper leadership development, so those leaders can in turn inspire their employees, driving engagement and leading to better business outcomes.

So what exactly does it take to become an talented and inspirational leader? There have been countless books written on the subject of leadership, but the secret to being a strong leader is not in a chapter of any book, it is having a passion for leadership. Having the passion for leadership isn’t something you can just learn or pick up over time – it is built within your DNA and motivates you to get up every morning and make an impact. But there are some proven ways to bring out the leader in you.

After more than 20 years in leadership roles, I have identified what I believe are the five keys to unlocking the inspirational leader within:

  1. Find your inspiration
    Identify a role-model. For example, Bill Gates or Richard Branson, to name a couple current examples that instantly leap to mind. But they don’t necessarily have to be famous – think of any successful leader in your life who inspires you daily and aligns with the type of leader you want to be. Start exemplifying their leadership behaviors, whether it’s being more supportive, positive, fair, consistent, transparent, appreciative, or all of the above. It’s important to look up to someone – every leader had another leader to look up to at one point in their life.
  2. Lead by example
    This step sounds cliché, but is absolutely true. You should always lead by example and practice what you preach. No leader is effective or taken seriously if they can’t act on their own beliefs or practices. Leaders need to actually lead the way, versus just talking the talk (and not walking the walk).
  3. Nurture others
    Take care of your people, from hiring to training, support and development and career pathing. Your team needs to feel the love when it comes to the full employee experience. It’s not always just about getting work done – it’s about feeling valued, appreciated and taken care of.
  4. Empower your team
    First and foremost, hire the right people with the right attitude and who are passionate about what they do. You want to build a team that meshes well together and shares the same values as the company, then train them well, starting with a strong, structured onboarding program. And of course, always provide a supportive, empowering environment for your team to thrive. Allow employees to learn from failures and celebrate their successes with frequent recognition and rewards.
  5. Have fun
    It’s as simple as that! Business is business, but you have to make time to play and have fun. It makes all the difference when you enjoy what you do – people can see when someone loves what they do and your positive energy will only benefit the workplace. Also, according to the Center for Creative Leadership, 70 percent of successful executives learn their most important leadership lessons through challenging assignments. Consider taking an out-of-the-box approach with challenging assignments to make them more fun.

Not only do these five keys result in better leadership, but they also have the side benefit of increasing employee engagement. Inspirational leaders take the time to inspire, support, listen and identify opportunities for their team. According to The Harvard Business Review, developing strengths of others can lead to 10-19 percent increase in sales and 14-29 percent increase in profit.

As an inspirational leader, you can effectively engage your employees and develop their strengths for more successful business results. If you act upon these five keys with genuine interest, honesty and sincerity, you will become a more inspirational leader, foster strong and meaningful relationships and improve your bottom-line.

With 51 percent of employees reporting that they are not happy at work (see our latest infographic), companies clearly need more inspirational leaders to boost employee engagement and retain top talent. Want to learn more about the current state of employee disengagement? Download The Greatness Gap: The State of Employee Disengagement White Paper.

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About Marci Peters

Marci Peters

Marci Peters began her 20+ year Customer Experience & Contact Centre profession in the telecom space, but she has spent the last four years with Achievers – Changing the Way the World Works. She believes strongly that customer needs shape the business and employees are your most valuable investment. She has a proven track record in tactical execution of strategic customer initiatives to transform service delivery and drive positive results. View Marci Peters’ LinkedIn profile here.

 

High Employee Turnover

How to Protect Your Company from High Employee Turnover

Every manager and HR professional views employee turnover as a headache, but do you actually know how expensive and damaging it can be to your organization? Here’s a look at the dimensions of this complex problem and some tested managerial practices to alleviate it with long-term solutions.

The dimensions of the problem

Current statistics from Catalyst show that it costs an average of one-fifth of an employee’s salary to replace that person, which means that for a position paying $50,000 a year, your replacement costs will generally run over $10,000. Furthermore, this cost estimate is only an average; replacing more specialized employees can often run into six figures! One Catalyst estimate states that turnover-related costs amount to 12 percent of pre-tax income for a typical company; and these figures don’t begin to describe the internal stress created when someone quits, or the hit your brand can take if a disgruntled departing worker shares their displeasure on social media.

From the employee point of view, it’s important to realize that in 2015, almost 25 percent of American workers left their jobs voluntarily. Moreover, nearly 37 percent stated that they were currently thinking of quitting, even though they hadn’t made the move yet. The root of employee attrition originates in a lack of engagement, so the best approach to protect your company from high employee turnover is to focus on employee engagement. However, despite these alarming figures, nearly 1 in 5 executives still don’t measure their employees’ engagement in any way.

Start at the beginning

Creating a sense of engagement and belonging in your staff begins on the very first day. One-third of all employees know within the first week at a new job whether they will stay with the company for the long term. With this in mind, it is important to focus on the quality and structure of your onboarding process. Your onboarding process should be built with employee retention as one of its primary objectives. The mission and purpose of your organization should be clearly communicated from day one so that your new hires can envision your company as the right fit for their career in the long run.

Build team relationships

Assigning a mentor to new employees helps them integrate into the work culture and feel more welcomed by other team members. The mentor will naturally take an interest in the person to whom they are assigned, and should feel invested in making sure the new employee transitions into their role smoothly. An important thing to remember is that formal mentoring is only a part of the senior employee’s job. They also need to make introductions, share practical knowledge, and help the new employee to feel welcomed as a valued part of the team.

Make room for personal work styles

Providing enough flexibility to allow for various work styles and schedules is also becoming increasingly important to organizations’ employee retention efforts. If you have employees who have expressed an interest in working a slightly adjusted schedule, allowing them to shift their start time a few hours earlier or later builds loyalty and goodwill by letting them know you trust them to enough to be flexible. Harvard Business Review cites an experiment in which half the workers at a travel website were allowed to choose whether they’d like to work from home. After a nine-month trial period, the company found that workers in the at-home group quit at half the rate of those who remained at the office. Furthermore, productivity in the at-home contingent had increased by 13.5 percent. Not every employee prefers to work remotely, but facilitating that opportunity will build your brand’s reputation as being a responsive, caring employer.

Help your employees reach toward the future

Providing your staff with training and development opportunities is also an essential part of any retention strategy. This may seem counter-intuitive if you think that you’re just spending money training your staff for their next career move. But as a matter of fact, training has been statistically linked to retention, and HR consultants point out that their experience bears out these figures. Offering your staff the chance to increase their skills is a form of succession planning: By nurturing your company’s top performers you ensure a home-grown stable of future leaders. It also broadens the extent of your own in-house expertise, potentially saving you money by filling existing gaps in skills. Finally, the challenge of and rewards of learning new skills increase employees satisfaction and actually slows employee turnover.

Engage employees through recognition

Recognizing your employees for the contributions they make is another essential element in any program to increase retention. This basic management truism is all too easy to set aside when the pressure is turned up for higher productivity — but the price of ignoring employee recognition is far too high to pay. In a SHRM survey of workers who had quit in the first six months of a job, 38 percent said that they might have stayed if they were “recognized for my unique contributions,” or if they received more attention from coworkers and managers, or if they had simply been offered a friendly smile.

The solutions to employee turnover are some of the same actions that will strengthen every aspect of your business. When you make internal changes that bring your staff a greater sense of well-being and a feeling of being supported, you’ll not only retain them but also attract top talent and deliver better products and services as a result. To learn more, download our white paper on uniting your workforce with a positive company culture.

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