Emotion and Employee Engagement

Intention vs. Action: Love Human Beings Not Human Doings

By: Bobi Seredich

Co-founder, Southwest Institute for Emotional Intelligence

We judge ourselves based on our good intentions, and we judge others based on their actions. The holiday season is full of good intentions – but also many emotional pitfalls and opportunities to feel let down, put down, or shut down. We feel more pressure to be positive and present with family and friends, on top of accomplishing everything else on our normal end-of-year ‘To Do’ list.

So what gets in the way of us fulfilling our good intentions? Most of the time, it’s our emotions. According to research by Dr. Rachel Jack with Glasgow University there are four driving emotions that impact our ability to have the desired outcome we want. These four emotions are: fear, anger, happiness, and sadness. The challenge is that three out of four of these are negative. So how do we overcome negative emotions in order to achieve the positive outcome or results we desire?

In thinking about this question I was reminded of a client who was preparing for an important customer pitch. He had spent two weeks researching and putting together the best proposal possible with his team. But ten minutes before going into the meeting with his client, he received an email from his manager stating that one of his peers had been fired. He immediately wished he hadn’t read the email before his presentation because it caught him by surprise and left him with mixed emotions. He couldn’t understand why his peer was being let go and it led him to think negative thoughts: “Am I next?” “Why didn’t I see this coming?” “Should I be looking for another job?” Because of this negative emotional response he felt like he had been completely derailed.

But despite the shock he was in, he still had a presentation to give. When he walked into his client meeting he found he couldn’t focus – his energy was low and he couldn’t stop thinking about why his peer had been fired. Midway through the presentation he realized that his emotions were taking over his ability to deliver to the client. So much so that his other team members noticed something was off and began to wonder what had happened to him.

After the meeting was over, he felt the presentation had gone well enough, but was not as great as it could have. He wished he had the chance to re-do the presentation the way he envisioned. The meeting still went well and he was able to make the best of it, but his client and team members had no idea why he was distracted. They were judging him on his actions and how he was presenting himself in the moment – they didn’t know the emotional cause of his uncharacteristic performance.

This type of situation can, and does, happen to all of us. We are cruising along, focused on the day-to-day, when something unexpected happens that instantly derails us – whether it’s a co-worker saying something negative, or reading a difficult email. During these tough moments, it’s important that we bring ourselves back to present-moment thinking.

How do you bring yourself back to present-moment thinking? Start with asking yourself the following questions:

  • Does this feeling need to impact my actions, communication, and relationships right now?
  • Can I separate my thoughts and feelings from one another?
  • Can I take a few deep breathes to engage in the present moment and not be overtaken by what could be?

By asking yourself these questions calmly, you can slowly bring yourself back to present-moment thinking and overcome negative emotions.

The key Emotional Intelligence (EI) tool is to remember we are hardwired as human beings to feel before we think for our human survival, but this does not always serve us in our day-to-day living. Can you move away from the negative self-talk and feelings in order to achieve the results and have the impact you desire? Breathe. Ask yourself a few questions. And then get back to delivering on the good intentions you had set out to achieve that day. Most importantly, when you are interacting with friends and family this holiday season and you feel let down, remember to love human beings and not human doings. You can be pretty confident their intentions were worthy, it may just have been that their emotions got the better of them.

Want to learn more about EI? Check out our blog post How to Use Emotional Intelligence to Drive Employee Engagement.

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About Bobi Seredich

Bobi Seredich HeadshotBobi Seredich is a recognized speaker, author, trainer and successful entrepreneur specializing in leadership development. She has spent over 20 years of her career dedicated to creating, directing, writing and presenting leadership programs for top companies in the U.S. and around the world.

Bobi is the co-founder of the Southwest Institute for Emotional Intelligence and Managing Partner of EQ Inspirations. In 2001, she founded Equanimity, Inc. also known as EQ Speakers – a speakers’ bureau and leadership training company. It fast became a top speaker bureau that booked hundreds of speakers with large Fortune 500 clients. EQ Speakers was sold in 2012 and continues to be a leader in the industry.

Her book, Courage Does Not Always Roar – Ordinary Women with Extraordinary Courage, was published by Simple Truths in the spring of 2010. The book is a collection of her experiences and stories of women who have had the courage to overcome very difficult life events.

Her passion is to guide individuals and organizations to a higher performance level through her own business knowledge, inspirational stories and leadership emotional intelligence training. Bobi lives in Phoenix, AZ with her husband and 4-year old twins, Alex and Gia.

 

Employee Experience

Beyond Employee Engagement: 6 Tips to Improve the Employee Experience

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“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” – Jack Welch, former CEO of GE

The recent history of work has been characterized by increasing levels of automation, greater demands on workers’ time and an overall breaking down of the walls between work and home life. But in our race towards organizational productivity we’ve added so many layered and complicated processes – along with countless devices, tools and platforms – that we’ve ended up completely dehumanizing the workplace. Employees are often termed as mere resources or just another headcount on spreadsheets; they’ve become easily replaceable in the eyes of poor leadership.

This begs the question, what do our jobs mean to us? The reality is that only a small number of people believe that our work drives our lives and defines who we are. The majority consider our jobs to be a means to an end, rather than an end in itself – and justifiably so. It is this silent majority of the workforce that we need to keep engaged by improving and humanizing their experience in the workplace. It is time we start thinking beyond engagement and try to learn what people really want from their job and the workplace.

A decade ago there was a huge push by major businesses to concentrate on customers and gather and act on their feedback. CX, or customer experience, is the sum of all touch points that the customer has with an organization. Starting with Awareness, the first step on the customer journey, then Research, Consideration, Purchase and finally, Service and Support (or some variation thereof), CX encompasses the entire lifecycle of a customer’s experience. Companies spend millions of dollars on nurturing their customers because they know that nurturing and subsequently up-selling to current customers is cheaper than acquiring new ones.

Similarly, EX, or employee experience, is the sum total of the interactions employees have with their organization – from recruitment, to onboarding and beyond. EX is measured by the individual’s experience at all points of contact as measured against the individual’s expectations, and has an effect on engagement, productivity, happiness, personal development, and advocacy. Employees who believe that management is concerned about them as a whole person – not just an employee – are hands down more productive, satisfied, and fulfilled with their job. It’s simple: more satisfied employees equate to more satisfied customers, which leads to more revenue for your business. Attrition is expensive and it is time we start focusing on EX in order to make people want to stay and be part of something bigger than themselves.

Conventional wisdom has linked an employee’s engagement and overall experience to the interactions they have with their immediate manager and the group of people they work with on a daily basis. While that is generally true, we thought it would be helpful to compile a list of the top 6 ways you can go beyond engagement, focus on the full employee experience, and humanize your workplace.
 
1. Open and transparent interactions

open and transparent

In a world where technology has transformed our most basic forms of communication and connection, workplaces have struggled to keep up. Today’s employees seek workplaces where openness is the default for communication, where their voice is heard, and where they feel significant, connected and recognized for their contributions. To create such an environment, employers need to foster a culture where people feel empowered to share feedback, suggestions and recognitions. In this way, employers can magnify the positive interactions among their employees and give senior leadership a view into how their workforce interacts with each other and the amazing work that comes as a result. But to begin with, employers must remember that their employees are not just numbers on a spreadsheet or in an HR system – they are the heart of the company culture.

2. Flexible working hours

flexible working hours

There’s been a lot said about organizations needing to offer more flexible hours to employees and the ability to work remotely. We can’t stress this enough. People have lives outside of work and the easiest way for an organization to show their employees that they care about their well-being and work/life balance is to offer a flexible schedule. That being said, you can always suggest core availability hours, say 11 AM to 3 PM, where you can expect them to be available for collaborating with their teams. If you trust your employees to make the right choice, they will make it 9 times out of 10.

3. Gamification

gamificationAs demonstrated by the recent Pokémon Go craze, or the popularity of Fitbits and “counting your steps,” it’s clear that gamification is a powerful motivational force. What scores of fitness gurus, gym sales people and even spousal encouragement couldn’t force people to do despite years of trying, Pokémon Go has been able to achieve in a matter of weeks. It has managed to get users outside and walking. So how can we bring gamification to the employee experience to produce long-term engagement? The key is to not just to rely on once a year employee engagement events or retreats to magically increase engagement. Bring the gamification into the day-to-day. Encourage little competitions amongst teams or departments and reward achievements continually. Have mini events every month to bring people together. Encourage employees to compete both against each other and their own prior results to keep them motivated. Gamification builds the company culture and is just another fun activity for employees to look forward to and participate in.

4. Recognition and rewards

rewards and recognitionEngaging employees is no easy feat. Recent Gallup surveys have showed that employee engagement has held steady at only 30% of the US workforce for the last few years, trending slightly upwards over the last couple of years. But a proven method for improving engagement levels does exist. Dr. Bob Nelson, best-selling author and a leading authority on employee recognition, has found that, “Organizations that have a ‘culture of recognition’ have employees who report they are five times more likely to feel valued, seven times more likely to stay with the company, six times more likely to invest in the company, and eleven times more likely to feel completely committed in their jobs, which has been shown to account for 57 percent greater effort on the part of employees.” And according to the Achievers 2015 Workforce Survey (revealed in our Getting to Greatness: The Route to Employee Engagement infographic), 57% of employees don’t feel recognized for their progress at work while 93% hope to be recognized at least quarterly, it not more. So don’t miss the opportunity to recognize and reward great performance at work. Through the right rewards and recognition program, tied to real business goals, companies are able to see a direct impact on revenue, retention and customer satisfaction. The value of recognition and engagement is stronger than ever, with a 1% increase in employee engagement equating to an additional .6% growth in sales. But it isn’t just about the bottom line, it’s about making employees feel valued, happy and engaged.

5. Eliminate email

eliminate emailThis will most likely be the most controversial suggestion I make, but I am not alone in recommending that employers try to eliminate email, or at least scale back its use as the primary means of communication within teams. There are a slew of group messaging and collaboration tools like Slack, HipChat and Jabber that empower teams to have effective real-time communications. Leaders can join or subscribe to conversations that they are interested in rather than having to be copied on every email sent by their team members. This is one of the many ways that leaders can encourage employees to get their work done more efficiently while not being too invasive and showing trust in their workforce. Creating a natural, trusting atmosphere for employees goes further than you think.

 

6. Pay parity

pay parityFinally, it is critical that organizations pay their employees fairly. For many years it was clear that there existed large disparities in compensation based on an employee’s gender, ethnicity or personality type. Do not compensate two people who are doing the same work different salaries just because you can, or because they won’t ask. Be fair. For far too long companies relied on people not talking about their salaries with co-workers as cover for unequal treatment. Equal and fair pay is not only ethically sound, it is sound business practice. When employees know they are getting paid fairly they will be more engaged and stay with your company for the long haul, because it’s a place where they feel valued and appreciated.

Based on a recent Gallup poll, an estimated $11 Billion is lost annually due to employee turnover and 71% of the workforce around the world is disengaged. Employee experience is the next business frontier that needs to be fully explored and optimized, and the best way to start improving the employee experience is by making your workforce feel appreciated, recognized, connected and empowered to make a difference.

Are you ready to transform your workplace by focusing on the full employee experience? Download our white paper The Greatness Gap: The State of Employee Disengagement to learn more about how critical employee engagement is for your business and what you can do to improve EX today.

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Amit K. HeadshotAmit Kaura (@tweets_bitter) is a technology leader at Achievers and is helping build the next generation Employee Success Platform. Achievers’ employee recognition and rewards platform provides digital systems for sharing recognitions, feedback, and suggestions. The platform allows you to humanize the workplace by digitizing and thus magnifying the positive interactions among the workforce.

 

Employee Health and Fitness Month

Celebrate Global Employee Health & Fitness Month

May is Global Employee Health & Fitness Month (GEHFM), so it’s a great opportunity for you to inject some new energy into your employee wellness programs and introduce new measures for improving employee wellbeing. Healthy, well employees are more likely to be productive, happy, and engaged. Here are some ways you can help your employees achieve higher levels of health and physical fitness, based on suggestions made by the nonprofit sponsors of this special awareness month.

Healthy moments

Improving employee health doesn’t have to mean substantial investments of time, energy, and resources. GEHFM reminds everyone that modest one-at-a-time measures can add up to big improvements over time. You can facilitate healthy moments at your workplace by providing nutritious snacks such as fresh fruits and vegetables as an alternative to sweet, starchy office treats. Encourage your employees to get more exercise by subsidizing gym memberships or providing incentives for walking or biking to work. Bringing in a massage therapist to offer shoulder rubs during high-pressure projects is another fun and cost-effective idea.

Healthy groups

Peer companionship can make the difference between success and failure in sticking to healthy new habits. For that reason, GEHFM’s second set of recommendations revolve around forming groups for sharing sustainable healthy activities that will continue on past this one month. You can facilitate such groups by hiring trainers to offer free on-site fitness classes in yoga or other forms of exercise. You can also help employees organize cycling groups, lunchtime walking groups, or after-work activity clubs.

Company-wide projects

To achieve a sense of alignment in the concept of wellness throughout your entire organization, GEHFM encourages you to initiate a company-wide health-related project this month. Here are a few options for creating “culminating projects” that every employee can be invited to join:

  • Hold a step competition using digital apps to track steps and see who took the most steps during a given period.
  • Sponsor a company 5K race to raise funds for a cause selected by the workers.
  • Plan a fun fitness event for workers and their families.
  • Transform a piece of company property into a volunteer-tended vegetable garden.

Global Employee Health & Fitness Month is a good opportunity to get creative and seek input from all your workers. Almost everyone spends time thinking about how they can improve their fitness, and your organization will benefit from the synergy of everyone joining together to lead healthier lives.

Business Travel Tips

7 ways to make business travel easier on your employees

Employee wellness should be a priority for all organizations, and in the mobile workplace that wellness extends beyond the office. Business travel is an essential part of most companies’ success: Harvard Business Review research shows that for every $1 invested in business travel, a company earns $2.90 in profits. However, it’s important that those profits not come at the expense of your employees’ wellbeing. Use these business travel tips to help your employees stay healthy and sane on the road:

Health hazards of frequent business travel

There can be substantial health risks associated with regular travel. Jet lag can lead to impaired immune system responses, higher likelihood of cardiac disease, short-term memory impairment, and even more rapid aging. If the body’s circadian rhythms are interrupted, that can lead to mental health issues. Many people find it difficult to get adequate exercise out of town and find it impossible to cook their own healthy meals. The combination of low activity levels and a reliance on high-fat, high-salt restaurant foods can cause weight gain, fatigue, and a host of other negative side effects.

7 ways to reduce your employees’ travel stress

  • Book your employees in hotels with gyms. If you run step competitions within your organization, be sure that your remote and traveling employees are eligible to participate.
  • Consider offering reimbursement for exercise classes employees take while traveling.
  • Allow employees to schedule an additional night in their hotel so they can rest before or after work meetings.
  • Offer a travel gift pack including face mask, earplugs, and travel pillow to facilitate a restful flight.
  • Use a streamlined travel expense app that allows for automatic expense entry. Harvard Business Review found that post-trip paperwork can be the most stressful part of the trip.
  • Offer assistance with trip planning that prioritizes direct flights to minimize stressful layovers. If connecting flights are necessary, encourage the employee to avoid tightly scheduled layovers that will create worry.
  • Avoid booking redeye flights.
  • Provide employee education programs on stress management and healthful strategies for business travel.
  • Make sure employees have a portable wifi device so they have the freedom to work while they’re traveling and can rest and recuperate as soon as they arrive at the hotel.

When your employees travel for work, they willingly putting their health and well-being on the line for the benefit of your business. Employee wellbeing and employee engagement go hand-in-hand; by making business travel easier and healthier for your employees, you can see better productivity and better business results.

Vacation Time

How to convince employees to take vacation time

Businesses don’t just run on machinery; they run on the hard work and innovation of employees. Unfortunately, many North American employees are stifling their productivity and creativity by working without significant breaks for many months, or years, at a time.

In 2014, more than 40 percent of Americans didn’t take any vacation at all. Taking vacation time, whether employees actually travel or not, is essential for allowing time to rest and recuperate. “Use it or lose it” policies encourage some employees to take vacation time off, but there are a number of other ways that you can improve vacation usage at your organization:

Encourage people to take time off

Some companies encourage people to take vacations by offering several weeks of paid days off per year. Other companies have policies stating that employees are required to use a minimum number of vacation days, paid or not. Companies can monitor whether employees are taking days off through their HRIS and remind them when too much time has gone by without a break. HR should work with the employee’s manager to resolve issues that make it hard for the employee to get away.

Take a vacation yourself

Employees know there are unstated policies that matter just as much as stated policies. If senior managers never take a vacation, or if they’re always calling to check in when they’re away, employees will think that they’re expected to always be available, no matter what HR says the policy is. Take a real vacation yourself to let your employees know that it’s really okay.

Don’t overload employees with work when they return

Who can relax on vacation when you know work is piling up at the office and you’ll be slammed when you return? Have a process in place to handle work so it doesn’t accumulate and overload an employee returning from vacation. Some companies even take care of work-related emails in employees’ inboxes when they’re away. It’s the electronic equivalent of coming back to a clean desk.

Think twice before offering unlimited vacation

Offering unlimited vacation time seems like it should reassure employees that it’s okay to take time off, but it can sometimes have the opposite effect. Without some official norm, employees don’t know how many vacation days it’s really okay to take — they realize unlimited vacation doesn’t mean taking off 364 out of 365 days, but they don’t know just how many days are acceptable. They may take less than they’d like because of the confusion.

Your employees are your best asset. Help them take advantage of their vacation time allowance for their benefit as well as the company’s.

 

Stress Management at Work

7 ways to reduce employee stress around the holidays

The holiday season is a cheery time, filled with lights, presents, and time with loved ones. Unfortunately, it’s also a stressful and exhausting time for employees trying to balance work and holiday responsibilities. So, in the spirit of giving, here are seven tips for helping employees deal with stress management in the office:

  1. Provide free flu shots at work

Arranging for free flu shots at work saves employees a trip to the physician’s office or pharmacy. This simple act also sends the message that you care about their health and time. Meanwhile, you benefit by having fewer absences during flu season.

  1. Allow flexible work schedules

Allow flexible work schedules so employees can get still get work done while attending to personal holiday obligations. For example, allow a four-day workweek, or time off during the week to run errands with make-up hours worked at home or job sharing/balancing.

  1. Assist employees with daycare

Students get up to two weeks for holiday break, creating a trying situation for parents of young children and obligating them to use vacation hours during what may be your busiest time of year. You can help relieve the stress by allowing telecommuting or providing access to daycare services during the school holiday period.

  1. Adjust workloads and deadlines

Employers usually have leeway when it comes to assigning workloads and setting deadlines. You can look for ways to temporarily lighten the load by only requiring critical projects or tasks, or moving deadlines to allow more time to complete work. Be realistic about what can and can’t be accomplished as the year winds down.

  1. Offer holiday benefits

Holiday benefits include everything from floating days to financial and other rewards. The key is to give the benefits early enough in the holiday season so employees can take them into consideration during their holiday planning.

  1. Offer holiday health and wellness training

People tend to adopt unhealthy habits during the holidays, such as eating fatty foods and foregoing exercise. Departure from regular routines can be a great stress inducer, so offer health and wellness training that proposes specific strategies for maintaining healthy habits during the holidays.

  1. Celebrate your employees 

Businesses succeed because of their employees. During the holiday season, employers should celebrate and reward employees, commending each on his or her yearlong contributions to business success.

Stress management at work is good for employee mental and physical health, as well as for workplace productivity. A Virgin Pulse survey found that 64 percent of respondents admit that stress distracts them from work and reduces the quality of the work produced. But the good news is that you, as an employer, can do a lot to help employees enjoy the holidays while keeping the business on track.

Office Holiday Party

Underdressing & overserving: Avoid these common issues at your office holiday party

Do you dread throwing the obligatory annual office holiday party? Don’t worry; you’re not alone. While popular among employees, holiday parties can be stressful for managers because spouses and partners may be present, alcohol is usually involved, and inhibitions are generally lowered. Here are six of the most common pitfalls of office holiday parties, along with easy tips for heading them off.

Reluctant guests

This fact should go without saying, but we’ll say it anyway: Attendance at the office holiday party should not be mandatory. Some employees are just not the party-going kind, and even party lovers will feel more festive if they’re there by choice. Likewise, significant others may be welcomed, but their attendance should not be heavily stressed.

Employee costs

If you can’t afford to hold your party without asking your staff to pick up part of the tab, your goodwill effort might backfire. Management expert Alison Green notes that a simple party with small treats will feel like more of a gift than a pricey dinner that your workers have to subsidize.

Overwhelming details

Party planning works much better if you keep your priorities in order. Young Upstarts points out that color-coordinated napkins and perfect tablecloths won’t matter nearly as much as plenty of good food and a generous bar, including options for non-drinkers too.

Drinking and driving

If you’re serving alcohol, HR specialist Suzanne Lucas urges you to make it easy for partygoers to be responsible by making prior arrangements with a cab company, renting a bus, or holding the party in a location that’s convenient to public transportation.

Too much drink, not enough food

You can head off potential overindulgence in alcohol by making sure there’s a steady supply of munchies. Include protein, vegetables, and gluten-free options so everyone will find something appealing.

It’s a party, not work

As a manager, the office holiday party is not the place to bring up work topics. Trying to use the good cheer to fuel work tasks will only deflate the team’s holiday spirit and deplete their motivation.

When handled well, holiday office parties can deepen the camaraderie among team members and build warmth that lasts well into the new year. If you’re sensitive to the potential pitfalls, you can plan ahead and avoid them. Then, you can throw a holiday party that’s enjoyable for workers and management alike.

Dan Harris Meditation ACE 2015

Is meditation magic? It can quiet the brain, lower job stress, and increase focus

Imagine having a panic attack: a sudden feeling of terror that can strike without warning, even during sleep, and that can make you feel like you are having a heart attack or going crazy. Now imagine having one on live television with 5+ million people watching. That’s just what happened to Dan Harris, ABC news correspondent, co-anchor and author of 10% Happier: How I tamed the Voice in my Head, Reduced Stress without losing my Edge, and Found Self-Help that Actually Works.


 

Harris shared his story, as well as why he believes that meditation will be “the next public health revolution,” during his keynote speech at Achievers Customer Experience (ACE) 2015.

Harris is frank about the fact that he didn’t want to meditate and didn’t believe in it, but he learned to recognize his inner narrator – you know, the one that we all hear and that “talks” to us about ourselves, what we did wrong, what happened yesterday, and what will happen in the future. He not only learned that meditation can quiet the inner narrator, but also learned that daily meditation can actually grow the grey matter in the brain associated with self-awareness and compassion while it shrinks the part of the brain associated with stress. It also helps the meditator learn to focus on what is happening in the moment rather than obsessing about the past or the future.

Why would this matter in the workplace? Today’s employees are stressed. According to the American Institute of Stress, “numerous studies show that job stress is far and away the major source of stress for American adults and that it has escalated progressively over the past few decades. …  In New York, Los Angeles, and other municipalities, the relationship between job stress and heart attacks is so well acknowledged that any police officer who suffers a coronary event on or off the job is assumed to have a work related injury and is compensated accordingly ….”

Despite knowing this, less than 40 percent of companies are actually talking to their employees about wellness. That might be changing, though. Harris says that the U.S. Marines, the U.S. Army, colleges across the country, and even pre-school classes are weaving meditation into their activities.

Daily meditation is easy to learn, can be practiced anywhere and can quiet the inner narrator who might be picking apart the PowerPoint you just presented. We all could benefit from silencing that voice.

Office Design for Employee Engagement

Office design: it affects employee engagement, health, and productivity

When you’re looking for ways to increase your employees’ well-being, your thoughts probably turn to medical benefits, steps challenges, and perks like healthy snacks in the kitchen. It’s true that those considerations all matter, but there’s another factor in employee engagement and job satisfaction that’s pervasive, yet often overlooked: office design. “The evidence linking good office design and improved health, well-being and productivity of staff is now overwhelming,” according to Jane Henley, CEO of the World Green Building Council. But you don’t need a brand-new building to improve your employees’ work experience. Below is a quick look at how some simple environmental design changes can bring immediate results in employee health and productivity.

Check your ergonomics

The American Academy of Orthopaedic Surgeons (AAOS) explains that a poorly constructed work station can actually cause musculoskeletal injuries. Chairs at the wrong height or keyboards that force the worker’s wrist into awkward flexing are just two of the many potential risk factors for people whose work involves hours at the computer. Reviewing the height, angle, and structural support of office work stations and making the changes recommended by AAOS can improve your employees’ comfort and productivity.

Workers need some privacy

Privacy is one of the key elements of an ideal work space, according to the American Society of Interior Designers. While employees need some access to each other to develop a sense of teamwork, an entirely open-plan work space tends to be distracting. Research in the Journal of Environmental Psychology shows that worker satisfaction is dependent on maintaining some level of privacy, and the social benefits of open-plan offices can be outweighed by their negative impact on employee well-being. This problem is easily mitigated by purchasing inexpensive screening dividers that give each employee a bit of personal territory. When feasible, constructing private booths throughout the office is also a great way to give employees a quiet, private space to conduct phone calls or work without interruption.

Contact with nature makes a difference

Numerous studies conducted over the past century have repeatedly proven that working in natural light increases employee health and productivity. Furthermore, when workers have a view of natural vegetation, either through a window or within the office, they stay more alert and perform better on attention tests. If you have windows in your work space that tend to stay covered, try raising the blinds and turning off the overhead lights. An alternate strategy is to install light bulbs that provide a spectrum of light similar to sunshine, and to bring some healthy green plants into your office.

It doesn’t take a lot. Employee engagement and happiness can hinge on subtle changes in the physical environment. If you take the time to make a few simple design improvements, your employees will understand that you care about their well-being, and your efforts can pay off in greater retention and productivity.