Top 5 Ways to Boost Employee Morale

Are you one of those bosses who feels their employees should simply be happy to have a job at all? Unfortunately, some supervisors really do feel this way, particularly when the job market is tight. However, it’s an expensive point of view to maintain, especially in an economy that is nearing full employment: Discouraged employees are 87 percent more likely to quit, and you’ll spend a minimum of 21 percent of an employee’s annual salary on a replacement. To avoid this unnecessary expense, follow these five simple tips on keeping employee morale high:

1. Ask for input on special events

Have you ever had a bright idea for a company party or celebration, only to find that no one seems to share your enthusiasm? To avoid lackluster celebrations that don’t do anything to boost morale, encourage your staff to anonymously submit suggestions for the venues and types of employee appreciation events they’d like to see, and then encourage everyone to vote on their favorites. Employee retention depends on giving workers the sense you care about their priorities and that you seek their input on matters that impact them.

2. Encourage honest feedback

Seek genuine opinions from your workers, and don’t be afraid to  apply changes based on their feedback. Employee engagement will increase when you’re perceived as caring and confident enough to hear negative feedback. Winning your employees’ trust not only boosts employee morale, but it improves business results as well. The Harvard Business Review revealed that employee trust is essential to a company’s financial success. Your staff will also more readily buy-in to any changes that you make. Google uses this strategy with great results, creating “Google Cafes” in which all staff members share creative new approaches.

3. Hold yourself to the highest standard

Leadership is all about modeling hard work and dedication. Show your team that even though you have the right to leave early or delegate all the hard work to subordinates, you stay in the trenches and get the job done. Employees will feel supported and inspired by your example. Great leadership is key to employee happiness and success. Gallup’s leadership research shared, “When leaders focus on and invest in their employees’ strengths, the odds of each person being engaged goes up eightfold.”

4. Promote from your own talent pool

According to Forbes, external hires made 18% more than internally promoted employees  in the same jobs. Be fair and examine your internal talent pool before jumping the gun on bringing in an external hire. Give your employees opportunities for growth and advancement so that they will want to stick around and give you their all. If you make the effort to discover the unique skills and talents of each worker, you’ll be in a better position to know whom to promote when the opportunity arises.

5. Build employee motivation with rewards and recognition

Employee recognition is key to making your staff feel that it’s worthwhile to go the extra mile. Celebrating accomplishments through rewards and recognition lets your team know that you truly appreciate their efforts. It also builds a strong sense of teamwork when you encourage workers to offer each other public statements of appreciation. It’s a strong, positive motivator knowing your hard work isn’t going unnoticed and that you’re appreciated by your coworkers and leadership.

Snack Nation’s infographic revealed 36% of employees would give $5,000 a year in salary to be happier at work. Start boosting employee morale and happiness by following employee recognition best practices. With the right recognition program, your workplace culture and company’s bottom line will strengthen. Learn more about encouraging employee success by downloading our white paper: “The Total Package: Including Recognition in the Compensation Toolkit.”

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How to Identify and Retain Top Performers with Rewards and Recognition

Employee retention is a key goal for every company, but it’s important to drill down into this metric and make sure you’re doing a good job of identifying and keeping your top performers. These employees deliver 400 percent more productivity than the average worker, according to statistics published in Harvard Business Review (HBR). The researchers state, “Our workforce strategy goal should be to double down on retention tactics for high performers,” and further explain that, in many cases, managers aren’t meeting the needs of their top talent. The first step to nurturing your best workers is to make sure you know who they are; and a simple way to discover top performers is through rewards and recognition programs.

Look for active recognizers

The right rewards and recognition program can help determine top performers – but you may be surprised by which statistics you should look at. As to be expected, the hardest working and most talented people are likely to receive the highest amount of recognition from their supervisors. They are also likely to be recognized by their peers, since the ability to work well within a team is another important component of productivity. However, when you’re seeking out the truly top performers in your workforce, it’s also important to identify those who are most often recognizing others.

According to a recent Achievers study, employees who were promoted turned out to have a track record of actively recognizing their peers. In fact, before being promoted, these high performers sent an average of 3.8 times more peer recognition than the average employee. In this way, employee rewards and recognition programs provide two separate metrics for  identifying top talent: those who receive the most recognition, as well as those who give the most acknowledgments to others.

Tie recognitions to company values

Your organization probably took significant time and effort to craft a mission and values statement.  This statement is more than mere words residing on a wall, a website, or welcome pamphlet; it can serve as a dynamic tool for shaping your employee recognition program. By tying recognitions to your company’s core values, you can see which performers are embodying those values most authentically. This approach is sometimes termed “Management by Objectives,” and it feeds employee motivation by helping every member of the organization feel that their contribution is truly meaningful.

High performers have unique needs

The workplace factors that keep your super-skilled employees motivated are somewhat different from commonplace worker needs, and it’s necessary to be aware of these differences. While competitive salaries are important, HBR research points out that using regular compensation as a method of delivering employee rewards can potentially backfire and cause resentment among coworkers. On the other hand, high performers care significantly more than average about having their efforts noticed, recognized and rewarded. These rewards can be in the form of social or financial recognition, but in either case, your top talent is especially eager to receive praise, financial incentives and frequent feedback. This is another reason that if you’re in the habit of only providing annual or semi-annual evaluation sessions, the employee engagement levels of your top performers is likely to suffer.

Why you need to focus on high achievers

While highly skilled employees are slightly more satisfied with their jobs than the average worker, one in five say they’re likely to leave their current position within the next six months. Furthermore, if and when your top employees do decide to move on, their skills will lead them to easily find new opportunities. Given the high levels of productivity and the contributions these extra-competent workers make to the workplace environment, losing even one of them can be a blow to your company.

Help your top performers fulfill their potential

Employee retention is only one of many reasons that HR professionals and managers should invest in the effort to nurture high achievers. Equally important is  assisting in their career growth and providing them with development opportunities to help them reach their full potential. A major component of nurturing employee success is to  ensure tasks remain challenging and varied. High achievers “live for the challenge,” and seek to overcome obstacles and solve problems as a source of personal accomplishment. So make sure to provide them opportunities to stretch themselves through varied and challenging assignments.

Employee recognition best practices dictate that recognitions will be most meaningful to these talented workers if they reflect on an achievement that was truly praise-worthy. High achievers are tireless, curious, full of passion, and internal drive. If they’re recognized they want it to be for something substantial and worthwhile. In other words, don’t praise them for minutiae such as arriving on-time or keeping a clean work area. Instead, provide detailed and specific feedback that focuses on the positive impact they are making through their diligence and pursuit of excellence.

The right HR technology can be your ally

Identifying top performers can help your organization discover who your most engaged employees are (and vice versa), allowing you to effectively leverage their skills and enthusiasm as a positive force in the workplace. HR tech is steadily evolving, and data gleaned from a cutting edge rewards and recognition platform can now provide you with valuable insights to help you identify and retain your top performing employees.

To learn more about how employee recognition can help you identify and retain your top talent, as well as having a positive impact on your entire workforce, download our eBook: The Ultimate Guide to Employee Recognition.

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Employee Engagement in HR Tech

3 Employee Engagement and Recognition Predictions for 2017

By: Jessica Barrett Halcom

Many of the emerging HR trends for 2017 are being driven by the millennial generation. Now representing the largest portion of the workforce, millennials value different things when it comes to their careers. What they want and what they look for — things like being recognized and making an immediate impact — have created a strong demand for employee engagement and recognition platforms that many leading companies are now adopting.

Employee recognition software linked to a corporation’s values can help incentivize employees while aligning performance with personal goals and values.  With the right recognition software in place, employees are able to gain a clear and immediate picture of their short-term achievements, how they compare to their team members, and how they’re measuring up to personal goals and company goals. They also get valuable feedback and recognition for a job well done.

The millennial generation looks for things other than a steady paycheck and the stability of working for one employer for the next twenty years. In fact, the majority of them will consider moving jobs if it means advancement and learning something new. HR departments need to continue seeking new ways to hang on to their top talent through something more substantive than free lunches and napping pods.

This is why in 2017, more companies will be focusing on employee engagement and the employee experience as part of their retention strategy. We can also expect more companies to adopt employee engagement software. Here are our top three predictions for 2017:

1. More Work-Life Blending

The modern workforce is willing to work hard, but they want to maintain flexibility and balance with regards to their personal lives. Today’s employees are comfortable checking their smartphones on personal time to respond to work emails and doing a little work on their laptop after having dinner with friends or family, as long as it means that, in return, they can skip the grueling commute and work from home once a week, or leave early to catch their daughter’s 3 p.m. soccer game.

Collaboration tools let employees check in with their boss, team, or a company meeting, without physically having to show up, and without losing any of the momentum on a project or missing important deadlines.

2. Recognition Will Continue to Increase in Value

The average time an American employee spends with any one company now is less than five years. This is a far cry from the days of gold watches and lunch with the CEO thanking you for your many years of service. Employees are more interested in social recognition, because feeling valued is a critical component to the work environment they want to be a part of. They want to feel like the work they do matters, that it’s noticed, that it made a difference.

Receiving recognition, encouragement and appreciation is inspiring and motivates employees to continue doing great work. Employee engagement strategies help leaders and peers to publicly recognize a job well done and fosters a culture of celebration.

3. Flashy Benefits Won’t Compete

People are starting to value experience over money, which is why they want to work in a culture of growth and learning and have opportunities to do something they can be proud of. Employee engagement software helps employees know exactly what kind of impact they’re having on the business in real time.

Culture has become one of the most important things a company can focus on, and providing employees with autonomy, flexibility, and the chance to make an impact, are the new differentiators for attracting talent. Benefits packages are still important, but in 2017, they will become secondary to positive employee culture. Companies that have ditched the traditional, annual review and moved to a model of continuous feedback and a strong culture of recognition are far more attractive to today’s employee than those offering a catered snack bar and quarterly ping pong tournaments.

* * *

In 2017, you can expect to see more companies adding employee engagement software to their HR platforms, doing away with the traditional annual review process in favor of continuous feedback, furthering the work-life blend, and placing a strong focus on the employee experience, aligned with a purposeful mission and meaningful goals.

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About Jessica Barrett Halcom
Jessica Barrett Halcom is a contributor for TechnologyAdvice.com, with specializations in employee engagement, learning management system and performance management software. She holds a bachelor’s degree from the University of Wisconsin, Green Bay and currently lives in Nashville, TN.

 

Effectively Navigate Organizational Change

Understanding Change and Its Impact on Engagement

By: Leigh Burger
Senior Implementation Manager, Achievers

Change is a funny thing, isn’t it? We frequently resist it, yet progress is impossible without it. In fact, we can’t really move through life without it. The desired approach for most of us is to experience change in small, bite-size chunks. Otherwise, it can wreak havoc on us when there’s too much at once and we’re not prepared for it.

The same goes for organizational change. Arguably though, organizations need to be in a continual state of change in order to move forward. Whether we call it “transformation,” “growth,” or just the natural evolution of the business – companies must continue to evolve in order to stay competitive and relevant, to employees and customers alike. In other words, organizations cannot afford to stay static for any length of time in today’s environment.

The ongoing need for change presents a tricky situation when it comes to employee engagement. While leading organizational change, you must be able to rally the troops’ ongoing support and understanding. Too much top down change at once can result in disengaged employees, which equates to a loss in productivity. Employees begin to feel as though they don’t have a voice or a sense of control. The weight of the loss of familiarity and certainty can bear down on employees until they start to fatigue, and slowly but surely, begin to check out. They might still perform their jobs, but they certainly won’t be putting forth their discretionary time and effort towards realizing the shared vision of the organization.

What may surprise you is this behavior should be considered normal. Our brains are wired to resist change. The oldest part of our brain – the reptilian brain – auto-responds to change with the fight or flight response. It takes practice to bypass that part of our brain and access the rational brain where we can use logic to overcome our innate, initial reaction.

As HR and OD professionals and people leaders, how can we help employees with that process? How can we best position ourselves to lead and at the same time guide employees to think more rationally about change? After all, employee resistance is one of the leading causes for the failure of change initiatives (Bovey & Hede, 2001b; Waldersee & Griffiths, 1996). According to Cynthia Wittig, “Such findings indicate that change agents focusing on employee reactions—including resistance and acceptance—during organizational change is of utmost importance to the success of the initiative.”

How do we help eliminate the resistance? Where should your change-agent-leaders focus their efforts?

1) Address the emotions first by answering the hard questions upfront, including addressing, why?

We are persuaded by reason, but we are moved by emotion.  Acknowledge what employees may be feeling. You don’t necessarily have to answer for it, but you can acknowledge it and lead from the front by demonstrating authenticity and optimism in response. Acknowledging and naming the feelings helps create distance between a person and a situation. It creates a moment of objectivity. Instead of, “I am afraid,” they can at last get to, “I feel afraid about what Mr. Jones shared during town hall and how it might affect my department.” It also helps those of us who may have a hard time defining how we’re feeling, to make sense of why our hearts start racing, or we get sweaty palms, or feel unsettled in response to certain news.  If you have a tough change coming up – call it what it is and help employees understand why the organization needs to head in that particular direction. Our brains don’t like incomplete stories and in the absence of information, we can come to all sorts of crazy conclusions. These concocted conclusions can spin FUD (fear, uncertainty and doubt) out of control into a danger tornado that is likely to pick up your change initiative and spit it out in the Land of Oz.

2) Communicate. Communicate. Communicate. Oh, did I mention? Communicate.

The amount and quality of information that is communicated to employees can influence how those employees will react (Wanberg & Banas, 2000). Running today’s ever-evolving organizations takes a lot of heavy lifting. It requires people-leaders and executives to be clear on the changes that are occurring and why those changes are taking place. AND it requires intentional multi-touch communications about said changes with all employees. Cynthia Witting shares, “There are several communication processes that impact employees’ reactions, including frequency, mode, content, and flow of communication. Gray and Laidlaw (2002) argued that the more embedded these processes are within management, the more effective the outcomes are because they enhance the quality of working relationships, harmony, and trust.” Sending out 1-2 emails about a change really isn’t enough. Ideally, there is a real-time, always-on, cross-functional, organization-wide conversation about these topics so that everyone can weigh-in equally and ask questions with transparency and without fear. This method should also provide communication scalability. In the absence of such a system, there needs to be on-going fireside chats or other means for employees to submit questions and expect real, authentic answers.

3) Employee participation in decision making.

According to an Aon Hewitt research study, the number one driver of employee engagement during times of change is the ability to be involved in decision making.  However, you might be thinking – if I ask them what they want or what their thoughts are, am I opening a proverbial can of worms? The reality is yes, initially it will require more work, but the outcomes of increased success and higher engagement are well worth the trouble. In fact, there’s a whole body of research available with a documented approach to making wide-spread change while engaging the whole team. It’s called Appreciative Inquiry. As opposed to the typical deficit-based mindset where everything is a problem to solve, the approach focuses on inquiries into the organization based upon what is working and what we want to do more of so that the team naturally moves in that direction. When folks have a voice – they feel heard and acknowledged. This is fundamental to creating and maintaining highly engaged employees. Particularly, in times of change.

Perhaps Buckminster Fuller said it best. “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete”.

How has your organization effectively navigated change? We’d love to hear your thoughts!

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About Leigh Burger
Leigh BurgerLeigh joined the Achievers Professional Services team in June 2014 She serves as a trusted advisor to HR executives, professionals and business partners for the Achievers Fortune 500 global brands in rolling out their Employee Engagement platform. She holds a Masters, Positive Organizational Development & Change from Weatherhead School of Management at Case Western Reserve University as well as several relevant certifications. You can check out her full profile here.

 

 

Connect to the purpose of change

Staying Engaged During Corporate Change (Part 1)

By: Courtney Clark

When change sweeps through an organization, it often causes confusion, frustration, and fear. Even when dressed up with fancy words like “transformation” and “innovation,” employees know the end result is one thing: change.

One reason corporate change is uncomfortable is that it requires disconnecting. All change is, in disregard, disconnecting. Change forces us to let go of our old ways of being and our old measures of success.

To successfully navigate a changing workplace, studies show you must stay engaged. In my book The Successful Struggle, I examine several workplace studies on corporate transformation. The studies suggest that remaining engaged during corporate transformation is a key indicator of employee success and happiness.

In this 3-part blog series, I’ll share strategies for staying engaged in your changing workplace, so you can come out on top at the end of the transformation. All of these strategies involve connecting with something, to help fight the disconnection brought on by change.

The first strategy is to connect with the purpose of the change. Human beings are meaning-making machines: we are always asking “why?” We want to know why the change is happening, why it’s important, what it means for our future, and what the outcome might mean for us.

When change occurs in the workplace, however, getting the answers to those questions isn’t always easy. In one of my jobs as a director at a nonprofit organization, we had lost some employees and were shifting around responsibilities. Some departments were taking on new roles, and I was given control of a new income stream. No one told me if the new responsibilities were permanent or temporary, or even trained me on how to accomplish them. I didn’t know what was expected of me, or even why the tasks had shifted in the first place. This left me feeling disconnected from my purpose and challenged my ability to give my new duties proper meaning.

Leaders sometimes discuss the “why” of change around the management table, yet by the time they roll out the change to everyone else, they’ve moved on to talking about “when” and “how.” But for those of us just hearing about the change for the first time, we need to hear the “why” or we’ll never get on board. We won’t understand the purpose of the change, or what the payoff might be.

If you’re stuck in a corporate change and don’t understand the purpose behind the change, you’re bound to feel disconnected. To connect to the purpose of change, try these three things:

  1. Start a Dialogue about the Future. At a staff meeting, ask the leadership team about what the change means. To keep things positive and productive, frame your questions around the company’s future and how the change impacts the future outlook. Asking smart questions and staying positively engaged in the change will make you shine in your manager’s eyes.
  2. List your Opportunities. This change likely brings with it the possibility of growth for you, personally, and not just growth for your company. As you begin to understand where the company is headed in the future, write down ways the change can open up new doors for you.
  3. Make Change Less Personal. Because change is disconnecting, it can sometimes feel like it’s a personal affront to us. But letting the voice in your head tell you that change is personal keeps you from adapting gracefully. Change is bigger than you, so don’t let your mind dwell on how much you’re personally suffering.

Using these three strategies helps you understand the potential payoff of the change, and get behind it. When you reframe change as a challenge with a purpose, you’ll have a much easier time coming out on top!

Keep a lookout for my second guest blog post coming soon.

About Courtney Clark
Courtney Clark speaks to organizations who want to adapt faster and achieve more by building a culture of Accelerated Resilience. She is the author of two books “The Giving Prescription,” and “The Successful Struggle,” a three-time cancer survivor, brain aneurysm survivor, keynote speaker, and founder of a nonprofit. www.CourtneyLClark.com

 

Trending HR Topics

Engage Blog: Top 10 HR Blogs of 2016

By: Kellie Wong
Social Media & Blog Manager, Achievers

How fast time flies! Can you believe it’s already 2017? Every time a new year rolls around, I like to reflect on the previous year. For Achievers and the Engage Blog, 2016 was extremely eventful. For starters, Achievers’ Customer Experience (ACE) 2016 was a huge hit, with amazing keynote speakers, including famous journalist Joan Lunden and CNN commentator Mel Robbins. From the 50 Most Engaged Workplaces Awards Gala to a stellar lineup of speaking sessions, ACE 2016 brought together a Who’s Who of top performers and thought leaders in the HR and employee engagement space. If you weren’t able to make our biggest event of the year last year, no worries. We have the sizzle reel right here for you to watch! Stay tuned, registration for ACE 2017 in New Orleans opens in just a few short months.

Here on the Engage Blog, readers enjoyed a wide variety of HR topics in 2016. Trending topics ranged from employee turnover and talent management challenges to top company perks and thought leadership on the hot topic of employee engagement. To recap the hottest HR themes from last year, we’ve compiled our top 10 blogs of 2016. A must-read for HR pros – and employee-focused management of all stripes.

  1. 30 Fun, Fresh Ideas for Employee Appreciation Day – Or Week!
    Do you know when Employee Appreciation Day is? Officially, it’s the first Friday in March. But because we love employees so much, we celebrate them that whole week! Regardless of whether you celebrate it for a day or a week, it’s the perfect time to show your employees some love. To help you celebrate in style, we shared a list of fun ideas to help spread employee appreciation across your entire organization – including how to enhance wellness perks and boost employee recognition. Read more >
  1. 4 Ideas For Celebrating Employee Anniversaries
    Show your employees how much you value their work and dedication by celebrating employee anniversaries. By observing major milestones, you are demonstrating employee appreciation and encouraging employee recognition. Yearly work anniversaries are no longer limited to just a mug with a “Congrats on Your 1-Year!” sticker on it. Discover new and refreshing ideas for celebrating employee anniversaries. Read more >
  1. Top 5 Best Company Mission Statements
    Does your company mission statement resonate with you? Company mission statements are meant to align an organization’s employees to a clear, primary purpose. If your company mission statement lacks luster, your organization as a whole might suffer.  Find inspiration for your company mission statement by checking out our top five list. Read more >
  1. 3 Biggest Talent Management Challenges for 2016
    Did you know only 39 percent of employees are “very satisfied” with their jobs? Why is this and what can you do about it? Sometimes employee dissatisfaction starts with management. It goes back to that famous saying, “Employees leave managers, not companies.” It’s a manager’s responsibility to help employees love their jobs. Discover three major talent management challenges and how to address each. Read more >
  1. 4 Signs An Employee Is About to Quit
    Employee retention is vital to maintaining company morale and reducing high turnover costs. It’s been estimated that employee attrition can cost six to nine months’ worth of a departing worker’s salary. Learn how to retain great talent by understanding why employees quit and monitoring for signs that they may be planning to leave. Read more >
  1. 5 Keys: How to Become an Inspirational Leader
    Don’t settle for average leadership. Learn how to motivate your team and become an inspirational leader. Marci Peters, Achievers’ Director of Customer Service, shares insight from her 20+ year career in customer experience and reveals five keys to unlocking the inspirational leader within. Read more >

  2.  Top 3 HR Trends for 2016
    What were the top three HR trends from 2016? At the start of 2016, we said it would be the increased use of data analysis, revamped performance management processes, and a shift in employee learning and development opportunities. Were we right? Rediscover the top HR trends we believed would carry forward into 2017. Read more >
  1. Characteristics of a Good Manager: What Can and Can’t Be Taught
    Good managers can make all the difference for a business and its employees. Can someone be taught to become a good manager, or is it something you’re born with? We share what we believe are some of the inherent qualities that contribute to making a great leader, along with characteristics that can be taught. Read more >
  1. The Best New Employee Engagement Ideas for 2016
    Engaged employees perform 20 percent better than others. Start boosting employee engagement with new approaches in the workplace, including gamification, weekly open “office hours” for employee feedback, and tools to empower brand ambassadors. Access our list of employee engagement ideas to help motivate employees to reach their highest potential. Read more >       
  1. Which Company Perks Attract the Best Talent?
    Who doesn’t like a list of the best company perks? Top notch benefits and perks can be an essential hiring tool and serve as your company’s competitive edge to stand out from the rest. From paid time off to wellness programs, we reveal which company perks attract the best talent. Read more >

As we enter the New Year, let’s remember that great customer experiences start with a great employee experience. And it shows up in the bottom line too! According to Gallup, companies with highly engaged workforces outperform their peers by 147% in earnings per share. Start by focusing on employee happiness, and you’ll soon see a positive ripple effect across your entire business.

Happy Employees = Happy Customers = Stronger Business Results

Here at Achievers, we want to take this opportunity to say “Thank you!” to our readers. We appreciate you taking the time to read and share the articles we put a lot of thought and love into creating, and we look forward to bringing you more great HR content on the Engage Blog in 2017. Keep a lookout for new guest blogs from top HR influencers and powerful insights surrounding employee engagement, leadership, work culture, rewards and recognition, recruiting and hiring, employee retention, HR technology, and more. Cheers to 2017!

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About Kellie Wong
Kellie WongKellie Wong is the Social Media & Blog Manager for Achievers. She manages Achievers’ social media presence and The Engage Blog, including the editorial calendars for both. In addition to writing blog content for The Engage Blog, she also manages and maintains relationships with 25+ guest blog contributors. Connect with Kellie on LinkedIn.

 

 

Desire for Social Recognition

Why Employees Love Social Recognition

A business isn’t anything without its employees. So in order for your business to be successful in the long term, you have to ensure your employees are consistently performing at their best. How do you do that? By focusing on employee engagement. According to Gallup, “Companies with engaged employees outperform those without by 202 percent.”

But how can you move the needle on employee engagement? One of the best and most effective ways is through employee recognition programs. In fact, according to a survey conducted by the Harvard Business Review, recognition given to top performers was the most impactful driver of employee engagement. Social recognition, in particular, is a fun and easy way to quickly show employee appreciation and boost employee engagement.

More recognitions = higher employee engagement

Employees experience an increase in job satisfaction from rewards and recognition, and it’s important they come from peers as well as supervisors. As noted in our recently published eBook, The Case for Employee Recognition, 71% of employees rank employee engagement as very important to achieving overall organizational success and 72% rank recognition given for high performers as having a significant impact on employee engagement. Furthermore, the report shows there is a negative correlation between the effectiveness of a recognition program and employee turnover rates – meaning employee recognition not only boosts employee engagement but reduces turnover rates as well.

Rewards and recognition create a positive workplace culture

A recent SHRM study noted that employees consider “culture and connection” to be a major contributing factor to employee job satisfaction. In recent years it has become widely accepted that implementing a robust rewards and recognition program is one of the top means of fostering a positive workplace culture, and one that promotes mutual respect and employee appreciation. In fact, a 2015 Cornell University research review noted that, “41 percent of the variation in employee engagement is attributable to the strength of recognition an employee receives,” and that 42 percent of companies with recognition programs include a social peer-to-peer component. In the conclusion of the study, the author states: “Recognition programs are becoming powerful avenues for exerting positive change in the workplace. What was once a nice-to-have practice is becoming a driver for improving employee engagement and a host of other factors that impact the bottom line, when properly executed. By making the programs strategic, leveraging peer-to-peer recognition, and garnering top executive buy-in, companies can maximize their return on investment on these programs.”

Social media is second nature

By 2025, millennials will make up 75 percent of the workforce, and they are accustomed to spending a big chunk of their time on social media. Giving and receiving positive reinforcement by way of social recognition is fun and natural to them. Social recognitions are not viewed as tasks or something they need to check off the “to-do” list, but an instinctive way to communicate with their peers and to showcase each other’s accomplishments. Social recognition has become an invaluable piece of the puzzle when it comes to initiating and sustaining an effective rewards and recognition program.

With 70 percent of U.S. workers not engaged at work, it is imperative for businesses to focus on employee engagement; and kicking off an employee recognition program is the logical first step. Through recognition, employees will feel more appreciated and, in return, be more productive. 77 percent of employees even stated they would work harder if they felt better recognized. As the Cornell report states, “What was once a nice-to-have practice is becoming a driver for improving employee engagement.”

To learn more about how your human resources department can establish a successful employee recognition program, download our 2016 Buyer’s Guide to Social Recognition.

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New Hires Engaged Employees

Turning New Hires into Engaged Employees – 3 Quick Tips for Success

Studies on turnover estimate that when an employee leaves a company it can cost the organization between 30 to 250 percent of that person’s annual salary due to factors like loss of productivity and other associated replacement costs. BambooHR shared its research on turnover with the Society for Human Resource Management, saying the average company is losing one-sixth of its new hires in the first six months. Providing a competitive compensation and benefits package is important, but in today’s market, retention also requires making new hires feel engaged, aligned and connected from Day 1.

With this in mind, we offer three quick tips to think about when bringing people onboard your organization.

1. Promote affiliation with people from the start

The BambooHR study found the reasons new hires leave so soon included the expected, like lacking in clear guidelines on responsibilities and wanting better training, as well as some less intuitive factors. For instance, 17% said a friendly smile or a helpful co-worker would have made the difference between staying and going, and 12% wanted to be “recognized for their unique contributions.” Employees today, especially millennials, like to connect and collaborate, and that is especially true of millennials, yet the Aberdeen Group found that only 32% of organizations provide opportunities for peer networking. This represents a clear missed opportunity and one that can be easily remedied with a mentoring or “buddy” program. Conclusion: Providing early opportunities for peer networking and social recognition are critical to retention.

2. Look beyond money to drive desired behaviors

According to a frequently cited Kepner Tregoe study, 40% of employees felt that that increased salaries and financial rewards were ineffective in reducing turnover. Employee behaviors today are driven less by financial incentive and more by aligning their personal values with company goals in order to endow their work with a greater sense of meaning. Meeting these seemingly less-tangible needs can be accomplished through a formal recognition and rewards program, along with frequent manager feedback and opportunities to connect with new team members. Conclusion: Aligning employees’ personal values with company goals through recognition programs and frequent feedback is more likely to drive successful behavior.

3. Develop an onboarding system that engages quickly

Do you think of employee recognition as something only for employees who have been with the company for some time? More and more leading organizations are realizing that optimizing the workplace for employee retention requires integrating new employees into their recognition programs right from the start. By encouraging participation in an organization’s recognition program from the outset, employers can insure that new hires embrace and contribute to the company’s culture of recognition. To do this, employers can build training on the company’s rewards and recognition platform into employee onboarding programs and by not waiting until the employee has been with the company for an extended period before recognizing desired behaviors.

Ideas for early recognitions include recognizing new hires for how quickly they get up to speed on their new job responsibilities, how well they are connecting with their new co-workers, or how frequently they participate in culture-building activities. In order to reinforce a culture of recognition and achieve ongoing employee engagement as a result, recognitions should be frequent, meaningful and tied to company values. In fact, Gallup recommends at least every seven days. Conclusion: Engage employees and integrate them into the company’s culture of recognition from day one through recognitions given early and often.

New hires are more likely to decide to stay with your organization when they feel appreciated and welcomed by their peers. Millennials especially, projected to make up more than 50% of the workforce by 2020, embrace peer networking and social recognition. Setting up new hires for success through early participation in a company’s culture of recognition is good for employees and good for the organization.

Learn how to build a culture of recognition by downloading The Case for Employee Recognition Ebook.

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Measuring Employee Performance

5 Performance Measurement Myths

By: Meghan M. Biro

The question of how to measure employee performance represents one of the last vestiges of old-school HR methodology. Today’s workforce is digitally transformed, highly social and mobile, made up of multiple generations, and collaborating across virtual and global locations. There has been a profound shift in the workforce away from hierarchical, top-down organizations towards teams and collaboration, where having a culture of recognition can drive engagement and results far more effectively than infrequent reviews handed down from on high by management.

We all want the best hires and to lure the top talent. But once on board, they’re part of the organization, and now making sure that they’re fully engaged becomes the challenge. But how do we know if they are working up to their potential? Old-school approaches to performance management, which view a single employee outside of the context of today’s team-based, networked workplace, no longer ring true. Indeed some would argue that many of these approaches were myths to begin with – and I’d have to agree.

Here are five assumptions about measuring employee performance that need to be retired:

Myth #1 – Individuals should be judged solely on their own performance.

The idea that we perform as an island may apply to an isolated few, but it doesn’t fit the majority of workplaces — either today or yesterday. The investment made in working out how to evaluate individuals may be better spent evaluating the quality of their team or business unit’s output. What targets have been hit? What goals have been reached?

Perhaps we should be evaluating employees not only on their performance, but on their level of engagement and on their ability to thrive in team-based environment. Highly engaged employees are more likely to give the kind of discretionary effort that all bosses are looking for, and that have a tangible effect on a company’s bottom line. In fact, Aon Hewitt has reported that for every incremental one-point increase in employee engagement organizations saw a 0.6% increase in sales. For a company with sales of $100 million, this translates to a $6 million windfall! And in companies with the most engaged employees, revenue growth was 2.5 times greater than competitors with lower levels of engagement.

Myth #2 – Good employees just do the job, they don’t need a reason or added meaning.

Is the better employee really the one that doesn’t need to understand how their work aligns with company’s mission and values? Performance stems from engagement. And being engaged stems, in large part, from feeling aligned to — and invested in — the company purpose. Motivation and meaning go hand in hand.

Even if a task is performed well, accomplishing it inside a vacuum is going to create a gap somewhere along the line. Employees deserve to know why they’re there. They’ll participate more fully, and are more likely to push to reach targets and goals if they are invested in the rationale behind the effort.

Myth #3 – An employee that’s good this year will be good next year.

When a team of researchers dove into six years of performance review data from a large U.S. corporation, they found that only a third of high-scoring employees scored as high in subsequent years. And they found no evidence that high-performing employees always perform highly, or that poor performing employees perform poorly. Today’s workforce is continually being met with innovations that require new learning and new skills, so what’s “good” today may not be an accurate measure of what’s desirable tomorrow.

When a company uses trackable learning platforms, they have a means of measuring growth and development. To drive engagement and retention they can extend from onboarding programs, demonstrating a commitment to an employee’s growth from the moment of hire. 84% of employees want to learn, and keep learning. When you align an employee’s learning with the company’s business goals, that’s a win for all.

Myth #4 – Past performance is indicative of future results.

In 2015, a number of Fortune 500 companies announced that they were doing away with old school performance reviews. Accenture, the Gap, Adobe and General Electric all veered away from the annual or quarterly review ritual in favor of building a stronger culture based on continuous feedback and frequent recognition.

What’s happening instead is that many companies are moving to a system where employees and managers can give and receive social feedback and track the history of recognitions given and received. This new approach – measuring the frequency of peer-to-peer, intra-team and team recognitions within a powerful digital and social recognition program – provides better quality insights and has the potential to foster a far more positive, and productive, work culture.

Myth #5 – The best way to measure performance is when no one’s expecting it.

Spot checks, random and unexpected, are still recommended by some HR stalwarts, who assert that it’s a way to motivate employees to give a consistent performance. But it conveys an atmosphere of mistrust that may be more of a de-motivator.

Trust is critical to employee engagement, but it’s still in short supply: a recent survey of nearly 10,000 workers from India to Germany to the U.S. found that only 49% had “a great deal of trust” in those working above and alongside them. Contrast that with study findings showing that organizations are extremely concerned with driving engagement and promoting a workplace culture that is based on transparency and meaningful work. You can’t have both.

That we’re still having this conversation is in part because we may lack the imagination to see our way to a new starting point. But the real drive to perform comes from within.  We are motivated by purpose, and by being appreciated for what we do.

Employees today want to be engaged, we want to know what higher purpose our efforts are contributing to, we want to excel and to grow. Employers should start with that knowledge and measure their employees accordingly.

Make sure to check out the other series of guest blogs from Meghan Biro, starting with her first guest blog post For Recognition To Have An Impact, Make It Strategic.

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About Meghan M. Biro
meghan biroMeghan M. Biro is a globally recognized Talent Management and HR Tech brand strategist, analyst, digital catalyst, author and speaker. As founder and CEO of TalentCulture, she has worked with hundreds of companies, from early-stage ventures to global brands like Microsoft, IBM and Google, helping them recruit and empower stellar talent. Meghan has been a guest on numerous radio shows and online forums, and has been a featured speaker at global conferences. She is a regular contributor at Forbes, Huffington Post, Entrepreneur and several other media outlets. Meghan regularly serves on advisory boards for leading HR and technology brands. Meghan has been voted one of the Top 100 Social Media Power Influencers in 2015 by StatSocial and Forbes, Top 50 Most Valuable Social Media Influencers by General Sentiment, Top 100 on Twitter Business, Leadership, and Tech by Huffington Post, and Top 25 HR Trendsetters by HR Examiner.

 

Case for Employee Recognition

Why Employee Recognition Matters

By: Kellie Wong
Social Media & Blog Manager, Achievers

Do your employees feel recognized? Think carefully, because over 65 percent of employees report they don’t feel recognized at work. And lack of recognition just happens to be the number one reason why employees quit. Employee recognition drives employee engagement, and with higher employee engagement come lower turnover rates and stronger business results. Engaged employees perform 20 percent better and are 87 percent less likely to leave their organizations than their disengaged colleagues. Also, companies with the most engaged employees report revenue growth at a rate 2.5X greater than their competitors with the lowest level of engagement.

So, how do you start building your case for an employee recognition strategy? Start with The Case for Employee Recognition E-Book – an all-in-one guide that highlights everything you need to know about employee recognition. It details where the modern-day workplace is heading, why employee recognition is invaluable for businesses, and ultimately how to secure senior management buy-in. Below are some key takeaways from The Case for Employee Recognition E-Book that every HR professional should be aware of:

The ever-changing workplace

The workplace is constantly evolving and it’s important to be aware of where it’s heading. Organizations are no longer hierarchical and top down, but instead collaborative and bottom up. Baby boomers are retiring faster than young workers can replace them, intensifying the war for top talent and putting the ball in the millennials’ court. By 2018, it’s expected that millennials will make up more than 50% of the workforce.

Case for Recognition Gen Y Chart

The Case for Employee Recognition E-Book

Why employee recognition is a need, not a want

It’s simple: employee recognition positively impacts employee engagement and drives business success. According to Gallup 80 percent of employees said recognition is a strong motivator of work performance and 70 percent said they would work harder with continuous recognition. With $8 billion in assets and 260,000 customers, Meridian Credit Union saw a measurable, positive impact after implementing a rewards and recognition program.

“Analyzing the impact of engagement by comparing the top and bottom quartile of engaged employees showed that each highly engaged employee (top quartile) was responsible for over $2 million in growth, while each of the least engaged employee (bottom quartile) were responsible for $1.29 million.” – In regards to Meridian Credit Union, The Case for Employee Recognition E-Book

How to secure senior management buy-in

Hopefully now it’s clear that both your business and employees can benefit from employee recognition. But how can you get senior management on board? Start with the data. Numbers don’t lie and leaders will pay attention when you present them with ROI numbers for engaged workplaces, its impact on financial performance, and how recognition is a key driver of both. All this valuable data and more is presented in our new eBook: The Case for Employee Recognition.

Learn how employee recognition promotes engagement, creates an infectious work culture that retains top talent, and improves overall customer satisfaction by downloading The Case for Employee Recognition E-Book.

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About Kellie Wong
Kellie WongKellie Wong is the Social Media & Blog Manager for Achievers. She manages Achievers’ social media presence and The Engage Blog, including the editorial calendars for both. In addition to writing blog content for The Engage Blog, she also manages and maintains relationships with 20+ guest blog contributors. Connect with Kellie on LinkedIn.

 

For Recognition to Have an Impact, Make It Strategic

By: Meghan M. Biro

We’re way beyond the old paradigm of years-of-service plaques or holiday gift cards as a form of employee recognition. We know that such rewards, tied to tenure or sporadically bestowed on an individual employee for a job well done, fall short of achieving any larger goal. For employees, they do little to spur a sense of being truly valued by an organization. For the organization, they don’t spark the levels of engagement that we know drive performance and lead to desired business outcomes. Why is this an issue? Gallup research this year found that only 33 percent of US workers feel engaged at work (it’s a mere 13 percent worldwide!). That’s nearly the same figure it was 10 years ago.

And even if organizations do connect recognition to driving individual performance and achieving desired business outcomes, how many have a recognition program that actually works? Achievers’ 2015 “The Greatness Gap” survey of the North American workforce found that most employees are far from satisfied with how, when, or why they receive recognition — if they do at all. They don’t feel they are recognized at their preferred frequency (41%) or get a manager’s in-the-moment feedback (60%) They don’t feel recognized for making progress (57%) or achievements (53%). Based on these findings, disengagement, not engagement, seems to be the rule.

But this gap is more than just a gap in driving engagement via feedback. It represents lost intelligence on how to improve the employee experience and better align it with business goals. To play an effective role in an organization’s success, a recognition program needs to serve a powerful strategic function for both employee and employer.

Strategic recognition serves a number of dual roles:

 

It’s part of a widespread, unified system of employee engagement —

that can be customized into any format, platform and frequency.

 

It’s aligned to the vision and values of the organization —

and can be tailored to meet individual employee preferences.

 

It generates powerful insight on employee performance and behavior —

but “learns” from even the delivery of a “smile” emoji or an e-thanks.

 

It’s closely aligned to business goals and targets —

While also recognizing employees for “softer” contributions & achievements as well.

 

It builds bridges between the executive/management and employee sides —

and enables uphill, peer-to-peer, team-to-team, and intrateam recognition as well.

 

It functions from a single, Cloud-based nervous system, regardless of organizational side or geographic location—

but always feels local and human in scale and tone.

 

It identifies out-in-front performers and succession candidates —

while pinpointing gaps and trouble-spots as well.

 

A strategic program of recognition builds engagement — and therefore has a positive impact on retention — supports talent management, and is closely tied to business goals. It is also the foundation of a cohesive, supportive environment. It also looks at the future as well as the present. It may be further refined to fit organizations shifting to more autonomous, team-based structures — a coming workplace shift identified by Deloitte’s 2016 human capital research. Or it may already be addressing profound shifts in workplace demographics (4 generations working together) and geography (global organizations with multiple hubs).

How long does it take for a strategic recognition program to take root and deliver game-changing results? Shop Direct, a multi-brand digital online retailer with some 4,500 employees, launched its highly successful recognition program across multiple global sites two years ago and it is already being credited with having a major positive impact across the entire organization. 

Shop Direct’s Shine program was designed to reinforce the organization’s purpose (to “Make good things easily accessible to more people”) and values (Trusted, Together, Proud, Ambitious, Innovative), and to drive performance. The program enabled instant recognition and rewards across multiple sites. And with features like at-a-glance data and in-the-moment messages, it soon turned into a keen motivator that has boosted engagement levels by 14%. But perhaps the clearest indicator of success has been the high level of adoption that the program has achieved. In less than one year, Shop Direct employees had sent more than 355,000 recognitions, and activation rates stood at an impressive 97%. Shop Direct has since garnered multiple awards for its innovative thinking — including being ranked as one of Achievers 50 Most Engaged Workplaces.

Likewise, communication and network services giant Ericsson (managing some 2.5 billion subscribers globally), needed a strategic solution to its employee recognition challenge. The platform had to be able to connect over 15,000 employees in dozens of hubs across North America — and improve on existing manual recognition programs. After implementing the Achievers solution, Ericsson’s HR team was able to automate recognition among geographically-dispersed employees, track program spend (without once going over budget), and use program data to link recognition to business results. Employees enthusiastically embraced it, making it the most widely-utilized “voluntary” enterprise platform the organization had ever implemented.

If no man or woman is an island, no employee should feel like he or she is working alone. Whatever job we do, we all want to be appreciated. What’s most profound about a truly strategic recognition program is that is answers that very basic human need. But all the while, it’s an incredibly powerful driver — and monitor — of a much larger success story: the organization itself. That’s a win for everyone.

Check out Meghan Biro’s second guest blog post It Takes a Recognition Culture to Spark Engagement.

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About Meghan M. Biro

meghan biroMeghan M. Biro is a globally recognized Talent Management and HR Tech brand strategist, analyst, digital catalyst, author and speaker. As founder and CEO of TalentCulture, she has worked with hundreds of companies, from early-stage ventures to global brands like Microsoft, IBM and Google, helping them recruit and empower stellar talent. Meghan has been a guest on numerous radio shows and online forums, and has been a featured speaker at global conferences. She is a regular contributor at Forbes, Huffington Post, Entrepreneur and several other media outlets. Meghan regularly serves on advisory boards for leading HR and technology brands. Meghan has been voted one of the Top 100 Social Media Power Influencers in 2015 by StatSocial and Forbes, Top 50 Most Valuable Social Media Influencers by General Sentiment, Top 100 on Twitter Business, Leadership, and Tech by Huffington Post, and Top 25 HR Trendsetters by HR Examiner.

 

Employee Recognition HR Stats

5 Eye-Opening HR Stats: Why Employee Recognition Matters

By: Sarah Clayton
Communications and Campaigns Specialist, Achievers

Employees are arguably the most important component of a successful business.  Employees put a human face on the product, build relationships with customers, and define the work culture that feeds business performance – yet 32% of companies struggle to retain top talent. What defines an effective retention strategy varies from business to business, but there is one common element that has been found to work across most business types and sectors: employee recognition. In fact, a recent Achievers’ study found that employees have a deep desire for recognition, with 93% hoping to be recognized at least once a quarter. In addition, 75% of employees who received at least monthly recognition (even if informal) reported being satisfied with their jobs. And finally, in a recent Harvard Business Review study, 72% of respondents ranked recognition given for high performers as having a significant impact on employee engagement. With these kinds of numbers, it is clear that both employees and employers stand to benefit from a well-executed employee recognition program.

As we approach the end of 2016, this is the perfect opportunity to define the tone for the New Year and reflect on the importance of employee recognition for businesses. To help set the groundwork for a successful 2017, we present to you five revealing HR stats that prove the value of employee recognition.

  1. Employees are loyal to careers, not jobs 

    Workplace loyalty is not derived from a job; it is nurtured through a fulfilling career.  78% of employees would stay with their current employer if they knew they had a career path instead of just a job. With employee recognition, you can motivate and identify core competencies to help develop career paths for employees in a positive and organic way.

  1. Understanding progress matters 

    Goals can be daunting: understanding the progress made towards attaining them makes them seem more manageable, and 32% of employees agree. Employee recognition isn’t just for the big wins; it’s an excellent way to support progress and provide encouragement by giving employees feedback every time they move one step closer to completing their goals.

  1. Respect knowledge and experience 

    People work hard to cultivate their skills, and 53% of employees say respect for their knowledge and experience is their top expectation of leadership. An employee recognition platform allows both leaders and peers to publicly praise employees for their expertise, providing the employee with further motivation to develop it further.

  1. Recognized employees are happy employees 

    Employee recognition doesn’t require a huge commitment. In a recent survey of 1,000 U.S.-based, full-time employees 75% of employees who were recognized by their manager once a month – which is a good cadence to check in on progress to long-term goals – reported being satisfied with their job. While 85% of those that were recognized weekly reported being satisfied. The more satisfied your employee is, the more engaged they will be, and the more likely they will stay with your company for the long-term while producing stronger results.

  1. A mission statement is meant to guide employees 

    Unnervingly, nearly two-thirds (61%) of employees don’t know what their company mission statement is. An employee recognition program, clearly linked to a company’s mission and values, is a great way to align employees around those values. By praising and reinforcing behaviors and outcomes that line up with and support the company’s mission and values, employees are inspired to live and breathe those values every day. This in turn helps to build a unified corporate culture and makes clear to individuals how their work helps the company to achieve its goals.

Retaining employees is about establishing reciprocal loyalty, making their jobs feel meaningful, and supporting and encouraging their professional development – one of the best ways to do all of these things is through employee recognition. When a company demonstrates its commitment to supporting and recognizing its employees, they will be rewarded with engaged employees who are dedicated to contributing to the company’s mission and bottom-line.

To discover more eye-opening HR stats and learn more about the correlation between recognition and retention, check out our white paper: The Greatness Gap: The State of Employee Disengagement.

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About Sarah Clayton

Sarah ClaytonSarah Clayton is the Communications and Campaigns Specialist at Achievers, where she focuses on generating content to drive desired recognition behaviors and engagement on the platform.

 

 

Learning and Development Programs

How to Leverage Learning and Development to Improve Employee Engagement

By: Kellie Wong
Social Media and Blog Manager, Achievers

Are your employees reaching their full potential at work? According to a Middlesex University study cited in a recent Sh!ft infographic, of almost 4,300 workers polled, a whopping 74% felt that they weren’t achieving their full potential at work. So how does a business engage its employees to make them feel empowered and more productive? One answer is by providing the right learning and development opportunities.

But how do you determine which learning and development opportunities are right for your employees? Getting the answer wrong could be costly. According to Sh!ft, the total loss to a business from ineffective training can add up to $13.5 million per year per 1,000 employees. The key is to stop wasting money on ineffective training programs and start approaching learning and development initiatives with a new, creative outlook designed to boost employee engagement.

Training Magazine recently featured an article providing a behind-the-scenes look at leading tech companies that are stepping up their learning and development opportunities to successfully engage employees. Following, we have pulled a few highlights from the article to help you gain some inspiration for your business:

Adobe’s focus on quality content

Adobe focuses on learning and development opportunities through its Learning@Adobe program. With the use of their own product, Adobe Connect, and other resources, they are able to offer a wide portfolio of e-learning tools. For Adobe, it’s all about the quality of content, and we can understand why:

“Adobe gets the content right—its 60-minute virtual Adobe Connect labs consistently receive net promoter scores above 90 percent.” – Training Magazine

Facebook’s learning and development package

Mike Welsh, Learning and Development Partner and People Engineer at Facebook, shared, “Facebook’s key learning and development objectives are to promote respect and foster a culture of continual learning.” So how does Facebook accomplish this? Through a number of innovative programs. First, the company focuses on personalizing the experience for employees with various specified tracks and on-demand classes. Next, Facebook provides an Engage Coaching Program that enables new managers to have one-on-one time with an executive as a mentor. Together, they work on their people management skills. Finally, Facebook’s FLiP (Facebook Leadership in Practice) program is built for peers and executive team members to provide rising leaders honest feedback.

Salesforce centers its attention on employee success

Salesforce focuses on employee success to drive customer success. In order to do this, Salesforce developed Trailhead, an interactive customer learning platform for in-house employee training. Trailhead also opens up one-on-one learning opportunities for managers and employees to discuss and track the progress of personal goals.

But Adobe, Facebook, and Salesforce are just three of many tech leaders that are effectively using and learning and development to drive employee engagement. Don’t lose sight of what’s important to your employees. According to Oxford Economics, 62% of executives say millennials will consider leaving their jobs due to lack of learning and development. Learn how to create an unbeatable learning and development program to retain your employees and keep them motivated.

What other ways can your business kick off an impactful learning and development program? Training Magazine shares five affordable ways for companies of any size to run a successful learning and development initiative:

  1. In-house mentorship and coaching
  2. Online education courses
  3. Gather employee feedback and test new ideas
  4. Train new managers to become inspirational leaders
  5. Value your employees like you value your customers

It’s been reported that three-fourths of employees that work for companies with financial performance that is significantly above average are moderately or highly engaged. Start engaging your employees with the right learning and development opportunities. By connecting employees to new learning and development resources, they can reach their full potential at work, feel driven to produce stronger results, and trust that their company cares about its employees’ success.

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About Kellie Wong
Kellie WongKellie Wong is the Social Media and Blog Manager for Achievers. She manages Achievers’ social media presence and
The Engage Blog, including the editorial calendars for both. In addition to writing blog content for The Engage Blog, she also manages and maintains relationships with 20+ guest blog contributors and edits every piece of content that gets published. Connect with Kellie on LinkedIn.

 

High Employee Turnover

How to Protect Your Company from High Employee Turnover

Every manager and HR professional views employee turnover as a headache, but do you actually know how expensive and damaging it can be to your organization? Here’s a look at the dimensions of this complex problem and some tested managerial practices to alleviate it with long-term solutions.

The dimensions of the problem

Current statistics from Catalyst show that it costs an average of one-fifth of an employee’s salary to replace that person, which means that for a position paying $50,000 a year, your replacement costs will generally run over $10,000. Furthermore, this cost estimate is only an average; replacing more specialized employees can often run into six figures! One Catalyst estimate states that turnover-related costs amount to 12 percent of pre-tax income for a typical company; and these figures don’t begin to describe the internal stress created when someone quits, or the hit your brand can take if a disgruntled departing worker shares their displeasure on social media.

From the employee point of view, it’s important to realize that in 2015, almost 25 percent of American workers left their jobs voluntarily. Moreover, nearly 37 percent stated that they were currently thinking of quitting, even though they hadn’t made the move yet. The root of employee attrition originates in a lack of engagement, so the best approach to protect your company from high employee turnover is to focus on employee engagement. However, despite these alarming figures, nearly 1 in 5 executives still don’t measure their employees’ engagement in any way.

Start at the beginning

Creating a sense of engagement and belonging in your staff begins on the very first day. One-third of all employees know within the first week at a new job whether they will stay with the company for the long term. With this in mind, it is important to focus on the quality and structure of your onboarding process. Your onboarding process should be built with employee retention as one of its primary objectives. The mission and purpose of your organization should be clearly communicated from day one so that your new hires can envision your company as the right fit for their career in the long run.

Build team relationships

Assigning a mentor to new employees helps them integrate into the work culture and feel more welcomed by other team members. The mentor will naturally take an interest in the person to whom they are assigned, and should feel invested in making sure the new employee transitions into their role smoothly. An important thing to remember is that formal mentoring is only a part of the senior employee’s job. They also need to make introductions, share practical knowledge, and help the new employee to feel welcomed as a valued part of the team.

Make room for personal work styles

Providing enough flexibility to allow for various work styles and schedules is also becoming increasingly important to organizations’ employee retention efforts. If you have employees who have expressed an interest in working a slightly adjusted schedule, allowing them to shift their start time a few hours earlier or later builds loyalty and goodwill by letting them know you trust them to enough to be flexible. Harvard Business Review cites an experiment in which half the workers at a travel website were allowed to choose whether they’d like to work from home. After a nine-month trial period, the company found that workers in the at-home group quit at half the rate of those who remained at the office. Furthermore, productivity in the at-home contingent had increased by 13.5 percent. Not every employee prefers to work remotely, but facilitating that opportunity will build your brand’s reputation as being a responsive, caring employer.

Help your employees reach toward the future

Providing your staff with training and development opportunities is also an essential part of any retention strategy. This may seem counter-intuitive if you think that you’re just spending money training your staff for their next career move. But as a matter of fact, training has been statistically linked to retention, and HR consultants point out that their experience bears out these figures. Offering your staff the chance to increase their skills is a form of succession planning: By nurturing your company’s top performers you ensure a home-grown stable of future leaders. It also broadens the extent of your own in-house expertise, potentially saving you money by filling existing gaps in skills. Finally, the challenge of and rewards of learning new skills increase employees satisfaction and actually slows employee turnover.

Engage employees through recognition

Recognizing your employees for the contributions they make is another essential element in any program to increase retention. This basic management truism is all too easy to set aside when the pressure is turned up for higher productivity — but the price of ignoring employee recognition is far too high to pay. In a SHRM survey of workers who had quit in the first six months of a job, 38 percent said that they might have stayed if they were “recognized for my unique contributions,” or if they received more attention from coworkers and managers, or if they had simply been offered a friendly smile.

The solutions to employee turnover are some of the same actions that will strengthen every aspect of your business. When you make internal changes that bring your staff a greater sense of well-being and a feeling of being supported, you’ll not only retain them but also attract top talent and deliver better products and services as a result. To learn more, download our white paper on uniting your workforce with a positive company culture.

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How to Spot Who’s Going to Quit Next

Most of your company’s expenses are unavoidable, but employee attrition is one of the costs that you can have significant control over. Employee attrition can cost six to nine months’ worth of the departing worker’s salary, so it’s in your best interests to find ways to address employee attrition head-on. Of course it’s necessary to create a culture in your organization that makes people want to stay — but it’s equally important to be able to recognize which employee is planning to quit next. Research into employees quitting provides some actionable insights:

Demographics most likely to quit

Over half of employees who leave their jobs do so within the first year, according to a study by Equifax. This statistic indicates that the early phases of your new hires’ careers are the most sensitive and that you should pay extra close attention to new hires who show continuing signs of disengagement at the workplace. To this end, it is important to focus your onboarding program on how to engage employees as quickly as possible to avoid high turnover. It’s also helpful to be aware of which industries have the highest percentage of employee turnover. The average turnover rate in 2015 across all industries was 16.7 percent. However, the banking and finance industry saw an 18.6 percent turnover rate, the healthcare industry was at 19 percent, and the hospitality industry topped the list with a whopping 37.6 percent employee churn rate.

Specific traits that mark a quitter

While knowing that your industry tends to have especially high turnover rates can cause you to be more alert to the risks, it also helps to know what specific traits to look for in your employees. Research conducted at Jon M. Huntsman School of Business at Utah State University yielded an actionable set of behaviors that you should be watching for. If employees display at least six of the behaviors listed in the Utah State University study, the likelihood they are planning to quit in the near future reaches 80 percent. Top behaviors listed in the study include:

  • Less focus on the future: Since they know they won’t be around as projects are completed and rolled out, workers planning to quit in coming weeks tend to show markedly less willingness to sign onto long-term projects. They may also pass up opportunities for training and development, and show less interest in advancing to higher positions within the company.
  • Less connection to work: As they begin to withdraw and their engagement level drops, workers planning to leave soon tend to display lowered productivity. They’ll come up with fewer new ideas and suggestions for innovation, and they won’t go beyond the required minimum effort.
  • Less social energy: Employees likely to quit soon begin to retreat from normal socializing at work. They become “more reserved and quiet,” and they also avoid interacting socially with their boss or other managers.

Employee engagement is a reliable indicator. Reviewing the problematic behaviors listed above, it becomes obvious that they all describe a worker who is not engaged. The direct correlation between engagement and retention is further demonstrated by the USU’s list of behaviors that don’t correlate with quitting: If you have an employee who suddenly schedules a lot of doctor’s appointments, shows up at work in a suit, or even leaves a copy of their resume on the copier, you may want to check in with that person — but (contrary to conventional wisdom) those actions don’t necessarily indicate that the worker plans to quit. And, interestingly, these non-problematic behaviors can all occur in a fully engaged worker. Predicting employee attrition, then, becomes a matter of being able to recognize lack of engagement, rather than other less reliable markets.

Developing your action plan

Using employee recognition as an indicator enables you to identify your most loyal employees. These top performers are the ones who are not only engaged in producing high-quality work, but they’re also the ones who reach out to recognize their colleagues and promote an atmosphere of warmth and recognition within your organization. Conversely, once you find out which people are most engaged with their coworkers, you can also more easily become aware of the ones on the opposite end of the spectrum: the employees who are retreating from engagement and showing signs that they might quit.

Recognizing coworkers is a solid sign of engagement

According to a recent Achievers study, it was discovered employees who were about to be promoted sent an average of 3.8 times more recognitions than their coworkers; meaning active recognizers are more likely to be promoted within their organization as opposed to non-active recognizers. Those employees who feel appreciated and engaged tend to reach out to express active recognition of their colleagues are more likely to stay than quit, and they’re also the ones you need to nurture and groom for leadership roles.

Once you identify the members of your staff who are in greatest danger of quitting, you can develop managerial practices to build employee morale and loop the outliers back into a sense of alignment with the company. A desire to be recognized and appreciated for the work that they’re doing is one of the primary reasons that people quit their jobs, and a Forbes survey found 79 percent of employees “don’t feel strongly valued for the work they put in.” That same article stated, “When you take into consideration the high cost of turnover and an increasingly improving job market, these findings ought to get you thinking about your own recognition strategies. How can you expect employees to stay at your organization if they’re not getting the appreciation they deserve?”

Don’t lose top talent and take action immediately by developing the right employee recognition strategy for your business. The more you increase employee recognition, the more you’ll increase employee retention and engagement as a result. To learn more about how you can increase employee retention through a culture of recognition, download our Ultimate Guide to Employee Recognition.

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HR Nightmares

10 Scary HR Stats That’ll Make You Howl This Halloween

Skeletons in closets, magic disappearing acts, and people masquerading as someone else: Is Halloween coming or is it just the normal everyday stuff of HR nightmares? This year, avoid spooky business in the office by brushing up on these important HR trends.

#1: Unsuccessful New Hires Haunting Your Halls

A recent survey by Leadership IQ reported that, “46 percent of newly hired employees will fail within 18 months.” Forty-six percent! And it isn’t that you read their resumes wrong or they falsified their background and experience — it’s that those new hires simply are not a good fit for your company. When recruiting, ensure you’re hiring for both fit and skill.

#2 and #3: Dr. Jekyll or Mr. Hyde: Whose Resume Do You Have?

CareerBuilder reports that a whopping 58 percent of hiring managers or recruiters have dealt with resume falsifications, a number that grew during the recent recession. When you add that to SHRM’s HR analysts findings that most resumes are read for five minutes or less, you have a dastardly potion brewing. Spend time getting to know your candidates personally and thoroughly vet their backgrounds to ensure you’re getting the brilliant Dr. Jekyll — not the despicable Mr. Hyde.

#4: The Global Market Beckons, But Your Office May Be a Ghost Town

In 2014, a Deloitte HR analysis found that 48 percent of executives lacked confidence that their human resources department was capable of meeting global workforce demands. What are you doing in the face of globalization? Depending on the location of your employees and offices, you may have a lot of education and retraining to invest in.

#5: On Again, Off Again

Industry statistics and HR data shows that one in three new hires quits within the first six months. Why? Lack of training, failing to fit in, not enough teamwork. Remember that recruiting is only half the battle — ensure your structure is also set up to effectively retain new and old employees alike.

#6: Take Off the Mask: First Impressions Matter

Did you know that one-third of new employees decided within their first week of work whether they’ll be staying with an organization long-term? How do you welcome and onboard new employees? Ensure the first impressions you give are accurate and positive.

#7 and #8: Engaged and Happy Workforce or Disengaged Automatons?

Employee engagement has long been a key issue in workplace success, and recent data and analytics show that hasn’t changed. Nearly two-thirds of all employees are disengaged, and 70 percent are unhappy with their job — and that will show in their work and in your company’s success. You can never overestimate the value of a well-designed engagement strategy.

#9: Pulling a Disappearing Act

Are you ready for as many as two-thirds of your workforce to leave your organization within the next year? That’s how many employees the Kelly Global Workforce Index says will actively engage in a job hunt in a year or less. Again, preventing this requires a strong employee engagement strategy paired with an attractive total rewards package.

#10: The Changing Face of Your Workforce

About 10,000 baby boomers turn 65 every day – and millennials now represent the largest subset of America’s workforce. Are you ready – really ready for the shift your business will undergo as a result? Insight and data show that millennials expect to be compensated differently, engage differently and work differently. It’s time to brush up on your emojis and get down with Snapchat. Don’t be scared, but do prepared!

As we approach the end of the year, take these 10 scary HR stats into consideration when re-strategizing your employee engagement strategy. Don’t be kept in the dark by downloading The Greatness Gap: The State of Employee Disengagement White Paper.

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Also, make sure to check out our cool infographic highlighting these 10 scary HR stats!

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Company Perks

5 Insanely Great Company Perks That Will Draw Top Talent

Life would be simple if hiring the best people were only a matter of offering competitive pay. Incentive Magazine revealed employee benefits are more valuable than ever – according to MetLife’s 10th annual study of employee benefits trends, there is a strong relationship between satisfaction with benefits and overall job satisfaction. In today’s tight talent market, employers have to claim a unique position for their brand if they want to snag the top-tier candidates. Here are five compelling perks your business can use to make all your job openings magnetic.

1. Unlimited vacation

As achievement is increasingly measured by output rather than hours, work schedules are becoming less relevant. Remote working means a revolutionary new approach to accountability; employees may prefer working in the middle of the night or from a seaside cafe on another continent. Workers in the era of unlimited vacation are in some ways more connected to their jobs than ever before while also being free as birds.

2. Endless food

The days of packing lunches from home are ancient history in today’s most progressive organizations. Whether it’s the catered meals and stocked kitchens of SquareSpace, the fun lunches of Warby Parker, or the personalized birthday boxes offered by Stack Exchange, today’s work culture is all about great food. Even smaller companies keep their employees’ energy up by providing healthy high-protein snacks by the coffee maker.

3. On-site health support

Your company’s well-being relies on healthy employees, so why not invest in their health if you have the chance? This philosophy may take the form of on-site medical clinics, fitness centers, or bowling alleys – or it may include offering free gym memberships. Regardless of how fancy the facilities are the goal remains the same. Get employees up and moving around if you want to keep them engaged and energized for the long-term.

4. Unbeatable employee referral programs

Plenty of organizations offer plain vanilla employee referral programs, but if you want to be noticed for your policies, the trick is to pay attention to best practices. Serve up those referral bonuses promptly and be willing to reward outside your own organization. Nudge your staff several times a year to be on the lookout for new team members and change up the bonuses regularly. There’s no better way to build stability in your organization than by maintaining an effective employee referral program.

5. Rewards and recognition

Finally, employee recognition programs both attract employees and keep them engaged, as Ericsson’s E-Star program demonstrates. This company’s monetary and social recognitions program has a broad approach, with numerous benefits and perks, including a referral program, digital gift cards, mobile app capabilities and much more. These recognition all-stars do it all with style, building employee commitment by providing a positive work environment.

Download our Achievers Culture eBook today and learn more about how these perks can fit into your company’s strategy for building and boosting employee engagement.

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Manager and team

Top 7 Tips for Becoming a Better Manager

Bad managers cost businesses billions of dollars each year. According to Gallup, managers account for at least 70% of variance in employee engagement scores across business units. Gallup also discovered that great managers tend to share the following traits: motivational, assertive, accountable, transparent, and makes decisions based on productivity, not politics. As a manager, your success depends on both your and other people’s efforts. To get the optimal performance from your team members and be the best manager you can be, follow these 7 tips:

1. Focus on team building

While you’ll be relating to each of your employees as individuals, you also need to be aware of the fine art of team building. Your staff will be most productive when they mesh well together and have a strong identity as being part of the same team.

2. Work on your communication skills

Clear messaging is a fundamental piece of your management skill set. Focus on what you want your direct reports to hear, and keep in mind that people have varying styles of processing information.

3. Ask for feedback

The best managers are always in conversation with the people they’re supervising. Asking for feedback helps you avoid becoming isolated, makes you aware of problems before they become critical, and opens the door for innovative new ideas.

4. Set high standards

The best way to elicit great performance from your team is to be clear about your high expectations. Of course, expecting excellence must always go hand-in-hand with providing your staff with all the resources and support they need while holding yourself to the same high standards.

5. Delegate effectively

One hallmark of inexperienced leadership is a reluctance to delegate crucial tasks. You can’t produce optimum results if you micromanage or maintain control of every single function. Prepare your team well for a project and then let them run with it; you’ll be more relaxed and you’ll achieve more in the end.

6. Avoid inter-department conflicts

The agility that characterizes today’s most effective organizations often requires improvisation and free-form cooperation between different departments. You can facilitate this flexibility by maintaining good relationships with your colleagues in different departments while clearly articulating areas of accountability.

7. Recognize and appreciate your employees

Employee engagement, productivity and retention all depend to a high degree on the human sense of being appreciated. Make sure that your direct reports are not included in the 53% of employees who don’t feel recognized for their achievements at work. Monetary and social approaches can both be part of an effective system of rewards and recognition.

Management excellence is learned, not innate. When you integrate these time-tested tips into your management tool kit, you’ll not only reach your productivity goals sooner, but you’ll also nurture a positive workplace culture. By focusing on becoming a better manager, you will build better work relationships, boost employee happiness, and produce stronger business results.

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Manager and Employees

10 Things a Good Manager Never Does

According to a recent article in The Huffington Post, 3 out of 4 employees report that their manager is the worst and most stressful part of their job, and 50% of employees who don’t feel valued by their boss plan to look for another job in the next year. Don’t lose top talent because of poor management. We’ve compiled the top 10 things that leadership should never do if they want to keep their employees happy and engaged in the workplace.

  1. Pit generations of workers against each other
    In a multi-generational workforce, each generation has something to offer your organization. A good manager connects more experienced older workers with the younger employees to encourage the transfer of knowledge and skills.
  1. Rely only on financial motivators
    Employees want more than money. They want opportunities to learn and grow, to feel like a valuable member of a successful team, and get social recognition as well as financial rewards.
  1. Under-appreciate employees
    Under-appreciated employees are usually unmotivated employees. A good manager uses a variety of techniques to demonstrate employee appreciation, including giving rewards and recognition.
  1. Discourage enthusiastic new hires by neglecting a formal onboarding program
    Recent Aberdeen Group research found that only 32% of companies have a formal onboarding program, with the remaining two-thirds neglecting new hire socialization and acculturation. Implementing a formal onboarding process, including new hire socialization or a “buddy system,” speeds the pace of integration of new employees into a positive organizational culture. According to Aberdeen, “When onboarding goes ‘right’ new hires feel engaged, motivated to perform, and eager to contribute to overall business objectives.”
  1. Ignore employee turnover rates
    CompData surveys for 2015 show a total turnover rate of 16.7% for all industries. If your turnover rate is higher than this, you’ve got a problem that needs to be addressed. A good manager determines the reasons for a high turnover rate and takes steps to increase employee engagement in order to reduce attrition.
  1. Take credit for their employees’ efforts
    Some managers never share the limelight of success. The many benefits of an organization-wide employee recognition platform include the fact that effort and results are made public and employees get the credit they deserve. A good manager should recognize achievements and take shared responsibility for failures.
  1. Expect people to do the impossible
    A Stanford study found that productivity declines sharply when someone works more than 50 hours per week. Giving someone an unreasonable deadline is a setup for failure.
  1. Micromanage employees
    Micromanaging is an outward sign of distrust and a relationship issue. It discourages teamwork and open communication. Good managers challenge employees to be innovative and gives them the right tools to succeed.
  1. Make non-transparent decisions
    Making decisions with a lack of transparency damages the employer-employee relationship by implying a hidden agenda and discouraging collaboration. It reeks of the outdated command-and-control management style. Good managers encourage employee input into decision-making.
  1. Ignore employee career goals
    Most people take a job with the expectation they will have career development opportunities in the form of conversations with peers, formal training, stretch assignments and management feedback. The manager is the link between the employee and opportunities that can build a career. Good managers ensure that link is strong for employee success.

The common thread linking all ten poor managerial practices is the failure to recognize the importance of employee socialization, engagement and recognition. To better understand what it takes to be a best-in-class manager and provide your employees with the support they need to succeed, download the report “The Art of Appreciation: Top-Tier Employee Recognition.”

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Staff Turnover

How to analyze the reasons behind your high staff turnover

Staff turnover can be damaging to your organization, and you can only tackle this problem by identifying and changing its main causes. Below are a few strategies you can use to gather data on why your employees are leaving.

Exit interviews 

A properly conducted exit interview can yield a goldmine of information to help reduce future turnover. To get the most value from this conversation, you need to ensure departing employees feel free to disclose their real reasons for leaving. Problems with managers are a common reason for employees leaving — thus the truism, “People don’t quit jobs, they quit managers” — so it’s always better to have the exit interview conducted by someone who didn’t directly supervise the employee. It’s also useful to interview consultants and contractors at the end of their tenure; they often witness problems while inside an organization.

Survey current employees

The people who currently work for you are experts on the factors most likely to lead to future turnover in your organization. If you can create a forum in which your employees feel safe to express their full opinions, you’ll get access to a lot of the information you need. Anonymous surveys through platforms such as your Achievers instance or Survey Monkey are one good way to assure employees that their criticisms won’t be held against them. Another excellent method of discovering problem areas is to hire an outside consultant to come in and interview employees, alone and in groups.

Read employee reviews of your workplace

Sites such as Glassdoor offer current and past employees the opportunity to review their experience working for your organization. Reading through these honest appraisals is a good way to find out what your employees really think.

Gather the right data

To strategically change your company’s policies, you need to go beyond employee input and make an effort to gather data from the larger marketplace. Here are a few examples.

  • Salary: If employees are leaving for better pay or benefits, exactly how much more are other companies offering?
  • Benefits: Are there essential perks or benefits your employees are chasing, such as better maternity/paternity leave, or better health benefits?
  • Schedule flexibility: What type of flextime or remote work opportunities do your competitors offer? What percentage of their workforce has access to these perks?
  • Company culture: Data can be qualitative as well as quantitative. Are you losing workers to a company that makes them feel more appreciated? Read your competitors’ job postings to see how they present their employer brand, and also read their Glassdoor reviews.

Your employees want you to know how they feel. If you create a safe channel for them to share this information, you can build a strong culture of staff loyalty and reduce the disruption of workforce churn.

Why Employees Quit

4 signs an employee is about to quit

When employees quit, it has a multiplying negative impact: their co-workers may feel over-burdened and discouraged, while the company suffers from a drop in productivity. Furthermore, the expense of recruiting, hiring, and training replacements is substantial. To proactively retain your top talent, it’s important to understand why employees quit and monitor for signs that someone might be ready to leave. Here are the four biggest indicators that one of your employees has started hunting for another job:

  1. Becoming disengaged

A person who sees their future at a different company is less likely to stay closely engaged in their present position. Any significant decrease in an employee’s participation in discussions, a reluctance to sign up for training opportunities, or an avoidance of committing to long-term projects could be a danger sign.

  1. Using personal devices

If you notice your employee suddenly bringing their private laptop to work, or having an unusual number of conversations on their personal cell phone, it’s not usually a good sign. They could be pursuing external job openings, or they could be establishing private working relationships with your clients.

  1. Being quiet about a new educational achievement

Workers who plan to stay with your company will probably loop you in on any extra training or certificates that they want to pursue. They would naturally be interested in whether their new education would promote their career within your company, or whether any of their training costs could be offset. Conversely, if you become aware that someone has completed a degree, received a new certification, or attended a training and they haven’t brought it up with your company, it might mean they’re positioning themselves for a career change.

  1. Changing absentee patterns

One of the most common red flags is when an employee who rarely uses sick days is suddenly developing a cluster of viruses, dental appointments, or other ailments that result in random hours away from work. Likewise, if someone who typically takes all their vacation days at once is now taking them one at a time, you may want to have a conversation with them about how they’re feeling about their work. Don’t accuse employees of faking illnesses or using their vacation time inappropriately; that will be a fast way to alienate people. Rather, use these signs as a reminder that you should be checking in with your employees on a regular basis.

Understanding why employees quit is the first step toward changing their minds. When you notice one of the four listed symptoms, you still have the opportunity to initiate a positive conversation. Once you learn about the person’s plans and reasons for wanting to make a change, you can explore the potential for meeting their needs while retaining them at your company.

Millennial Employee Retention

How to retain millennial employees

While millennial employees are known for being “job hoppers,” this is an oversimplification that does not do justice to the ambition and hard work that they bring to the table. Your younger talent is the key to your organization’s future, so knowing how to retain them is essential. Use these tips to improve the employee retention rates among your millennial workforce:

  1. Offer a larger purpose

Younger workers want to feel that they are making a difference in the larger world. As you assemble the perks you offer, it’s important to go beyond merely material things like bonuses and health benefits (although those are important, too).

Provide the opportunity for your employees to engage in philanthropic activities that express the mission and values of your organization. Your younger workers will identify their own altruistic aspirations with those of your brand and are likelier to feel fulfilled in their position.

  1. Encourage innovative thinking

Young workers are eager to have a voice in shaping the company they join, and you can benefit from their efforts to improve your business process. Tap into this win-win proposition by following LinkedIn’s practice of having teams of employees pitch ideas to executives once each quarter.

Workers whose pitches are accepted have three months to work on their innovation. When millennials feel that their ambitions and ideas are respected, and that they have room to work on passion projects, they’ll be more engaged with the welfare of your business.

  1. Support flexible scheduling

Millennials care about meeting goals and accomplishing projects, not about clocking in and out on a rigid schedule. If your operations can be accomplished with a certain amount of remote work and flexible timing, your company will be much more attractive to young workers. You may find that one employee is most productive after midnight, while another prefers to show up every day at 7 a.m. Customized individual options are one of the key values that millennials are seeking in their workplace.

The millennial generation of workers has a lot to offer, but they are undeniably mobile: a Forbes study found that 91 percent of them expect to move on to a new job in less than three years. You can improve employee retention by understanding what young workers are looking for and making your company the place where they want to put down roots.

Exit Interview Questions

3 things you need to learn from exit interviews

Breakups are tough. This is as true in the workplace as it is in personal life. But employers need to take advantage of these challenging moments to ask departing employees why they’re leaving and try to learn from their responses. By conducting interviews before your employees walk out the door, you can gain valuable insight into the ways that your company might be falling short, and what other companies are doing to poach your talent.

You can find plenty of lists of reasons employees quit (like thisthis, or this), but you won’t know which reasons apply to your business unless you ask. Then, use the information to improve the environment for the employees who remain. Be sure to ask departing employees these exit interview questions:

  1. Why are you leaving? Departing employees are dissatisfied about something: the salary, the nature of the work, how they were treated by their manager, or something else. Don’t be satisfied with an answer like, “I want more challenge.” Ask follow-up questions to understand exactly what they mean. The more specific information you get, the better you can address those issues.
  2. What did you like about your job here? Hopefully, there was something employees liked about their jobs. Learning the positives is as important as learning the negatives so you know what you shouldn’t change about the work environment. If your company is considering changing some policies, ask departing employees their opinions of the proposed changes before you implement them.
  3. Did you have the resources you needed to do your job? Employees can’t work effectively without the right tools, but budget-conscious departments sometimes scrimp on spending. Companies need to invest in the resources employees need to get the job done. These resources can include training as well as software, office supplies, and support staff. When employees don’t feel they have the needed resources, they don’t feel the company is committed to their success.

Don’t try to use an exit interview to change employees’ minds about leaving. It’s usually too late, and even if you somehow persuade them to give you a second chance, the problems that they experienced before might persist. Instead, use the conversation to help improve the way you treat the rest of your staff. If you really listen to the feedback, asking exit interview questions should become a less common event.

Employee Turnover

How to weatherproof your company against job-hopping employees

Every business experiences turnover. Even engaged employees will move on from jobs they’ve loved for new opportunities, personal or professional. Millennials are some of the biggest culprits when it comes to rapid turnover. Forbes reports that most employees stay in their jobs about 4.4 years, but millennials expect to change jobs in fewer than three years.

Much of the reason for this is economics; millennials graduated in a tough economy and many take short-term internships and jobs that don’t use all their skills in order to earn an income. They hop to new jobs in an effort to move up the career ladder and in search of career fulfillment.

Companies need to protect themselves from the inevitability of employee turnover. Without a strategy in place, keeping operations running smoothly can be a struggle. There may be gaps in the knowledge needed to complete a project, and remaining employees often have to pick up extra work to cover for the departed employee, which can lead to lower morale. Make sure your plan covers knowledge transfer, staffing issues, and administrative tasks.

Knowledge transfer

Don’t allow one employee to be the only person who knows how to perform a crucial business function. Instead, make cross-training a part of your normal business process. The plan and associated documentation for every project should be online in a shared folder so others can access it.

No matter how much you’ve documented during normal operations, make sure knowledge transfer is a major part of departing employees’ final weeks on the job. Review the projects they’re currently working on, and schedule sessions to train other employees to pick up those responsibilities.

Staffing issues

Begin thinking about how to replace departing employees as soon as possible. Prepare standard job descriptions in advance, but remember that it’s sometimes quickest and cheapest to replace an employee with an internal transfer, so spread the word about any openings among colleagues in other departments.

Administrative tasks

Don’t forget to perform administrative tasks that are important for security. Make sure the employee returns all company-issued devices, such as laptops and cell phones. If you allow access to corporate systems from personal devices, you should be able to remotely wipe company files. Have a process for disabling the employee’s access to email and other business applications.

Exit interviews

Human resources should conduct an exit interview with employees before their last day. Departing employees can offer valuable insight that helps you improve the environment for employees who remain. If you handle this well, a departing employee can actually benefit your business.

Employee Recognition

Why you need to celebrate employee milestones

As a manager, you’re aware that it’s important to give employees everyday recognition, praise, and feedback. You’ll do a better job of effectively delivering this recognition, however, if you understand the reasons behind it. Here are three primary effects you’ll experience from building employee recognition into your daily workplace culture:

  • Better morale: Acknowledging the hard work and dedication that employees invest in your company is a good way to give them “a sense of ownership and belonging,” according to HR Council. They’re more likely to have the motivation to go above and beyond on the next project if they know their efforts will be noticed.
  • Greater employee retention: As HR.com points out, this isn’t rocket science – employees who are recognized are more likely to be engaged, and engaged employees equal higher retention rates. On the flip side, employee turnover can be a huge expense for your company and can damage your customer’s experience with your brand.
  • Higher productivity: After surveying more than 4 million employees in 10,000 business units, the Gallup Organization states unequivocally that individuals who receive regular recognition and praise increase their individual productivity.

Options for employee recognition

In addition to ongoing recognition and feedback, HR and managers need to develop special ways to celebrate bigger milestones. When your workers meet their goals, achieve a professional accomplishment such as a new certification, earn a promotion, or even hit their annual anniversary, there are a variety of unique ways that you can mark their special occasion. These are a few popular reward and recognition ideas that go beyond everyday praise:

  • Free lunch
  • Gift card or financial bonus
  • “Free” time off
  • New electronics like an upgraded smartphone, tablet, or laptop
  • All-expenses-paid vacation
  • Special award or bonus points
  • A public, company-wide ecard

Recognizing your employees will pay off

When you acknowledge the contributions your employees make and create an encouraging workplace culture, you’re laying the foundation for your future business success. Gallup’s Business Journal estimates that “22 million workers (in the United States alone) are extremely negative or ‘actively disengaged.” This disaffection ends up costing the U.S. economy up to $300 billion in lost productivity every year, not including associated absences, injuries, and employee turnover. Take the time to invest in your employees’ sense of meaning, pride, and emotional health – the investment could pay back in the form of better productivity and retention.

Talent Management Strategy

3 biggest talent management challenges for 2016

The workforce is changing rapidly, and many companies are struggling to update their talent management process to keep pace with new workplace cultures. Companies that can’t keep up with the expectations of today’s employees will see a decline in engagement — and a corresponding decrease in their bottom line.

A 2015 report by the Society for Human Resources Management (SHRM) gives a look into current levels of staff engagement. According to the report, only 39 percent of respondents are “very satisfied” with their job, indicating that there is a lot of work ahead for managers in the upcoming year.

  1. Creating a culture of engagement

Almost three-quarters of respondents to the SHRM survey listed “respectful treatment of all employees at all levels” as the No. 1 driver of engagement. Employees also considered “trust between employees and senior management” to be a critically important engagement factor (64 percent), along with “management’s recognition of employee job performance” (55 percent).

In 2016, successful companies will focus on a talent management strategy that takes these new priorities into consideration. Creating a culture of engagement to increase retention will be management’s primary challenge.

  1. Adjusting the frequency of feedback

Employees have indicated that they are dissatisfied with the traditional yearly review process. Instead, they are interested in real-time feedback, both positive and negative, that is delivered at least once a month.

In our North American Workforce survey, we found that 60 percent of employees reported that they don’t receive any on-the-spot feedback, and 53 percent stated that they don’t feel recognized for their achievements at all. It’s no surprise then that a full 41 percent indicated that they’re unhappy with the frequency of the feedback and recognition they do receive.

These numbers tell us that in 2016, management will be challenged to place greater emphasis on providing employees with frequent, high-quality feedback in an effort to increase levels of engagement.

  1. Attracting top talent

The job market has shifted dramatically over the past five years, going from employer-centric to almost entirely candidate-centric. Attracting top talent will be a significant challenge in 2016, as companies struggle to retain current employees, as well as fill any vacancies quickly.

Forward-thinking organizations are preparing for an applicant desert now by building their talent brand. This approach — ensuring that the company has a reputation in the marketplace as an employer of choice — relies primarily on a comprehensive talent management process that translates well to word-of-mouth referrals, company profiles and employee reviews on job boards.

As the employment market changes, organizations must adjust talent management strategies to meet and exceed employee expectations. Those that fall short find themselves with a disengaged workforce, which quickly cripples their ability to remain competitive.

Employee Retention Raise

How to retain your best employees when you can’t afford to give them a raise

When employees have done great work, they expect some form of acknowledgment. In a competitive marketplace where your top talent always has their eye on the next stepping stone in their career, your organization must win employee loyalty through tangible appreciation. Budgetary constraints can be relentless, however, and often prevent appreciative managers from offering a raise. If you find yourself seeking creative ways to increase employee retention and reward exceptional worker effort, here are a few useful points to keep in mind.

Salary isn’t the key factor in engagement

Traditional business wisdom tends to equate employee rewards with raises and annual bonuses, but in today’s workplace, researchers have found that compensation levels don’t always have a strong effect on employee motivation. Harvard Business Review (HBR) points out that rewarding good performance with raises isn’t the most effective way of engaging your workforce. As a matter of fact, a number of studies have found that simply increasing a worker’s annual income level can actually demotivate them. The HBR authors write, “The more people focus on their salaries, the less they will focus on satisfying their intellectual curiosity, learning new skills, or having fun, and those are the very things that make people perform best.” As the study suggests, human beings thrive when they have the chance to develop their knowledge and abilities.

Recognition is a natural human need

Social connections are essential to people’s well-being; CNN cites a study in which employees state that they would sacrifice up to $30,000 in salary in favor of receiving high praise at work. Autonomy and control over work projects are also identified as key factors in employee well-being, according to research by a neuroscientist and an executive coach published in Forbes. A change in title is another way to express recognition for an employee’s outstanding contribution.

Flexibility is coveted

In addition to their desire for greater personal autonomy over the completion of work projects, today’s employees struggle to balance work commitments with the demands of personal lives. If you reward your employees’ best efforts with flexible work arrangements (FWAs), you’ll enhance your employer brand. An extensive study by the Society for Human Resource Management states that “Ninety-one percent of HR professionals believe implementation of formal FWAs had a positive impact on employee morale (job satisfaction and engagement).”

The success of your organization depends on attracting and retaining highly competent workers. Rewarding your top-tier talent with recognition, autonomy, flexibility and further training opportunities will strengthen your employer brand and build a profitable future for your company.

Commuting to Work

Driving me crazy: How bad commutes affect employee retention

There’s nothing worse than sitting in traffic or squeezing onto a crowded subway. But for many workers, it’s the way they both start and end their day. When we think about the issues that most affect employee happiness and turnover, we often overlook a major factor that actually takes place outside the office: the quality and length of an employee’s commute.

Long commutes can cause personal problems, physical problems, and ultimately disengagement from the workplace. Tweet: Long commutes can cause personal problems, physical problems, and ultimately disengagement from the workplace http://ctt.ec/frg2v+

While a recent study by the Brookings Institution shows that commute distances for both urban and suburban residents are increasing overall, managers do have options. There are a number of changes you can make within your organization to help relieve the negative effects of commuting to work.

One big impact that long commutes have on people’s lives is that they increase their sense of loneliness. Harvard social scientist Robert Putnam has studied social isolation at length, and he discovered that “every 10 minutes spent commuting results in 10 percent fewer ‘social connections’.” To alleviate your employees’ sense of isolation as they travel to and from work, you can help them set up carpool or vanpool options. That way, they can break the isolation and connect with colleagues while underway.

If employees do need to rely on personal vehicles to get to work, you can make their lives easier by flexing hours in response to local traffic patterns. If you allow someone’s workday to begin and end slightly earlier or later than the standard rush hours, they can avoid gridlock and get to and from home faster.

Since long commutes result in more time spent sitting down (and more fast food consumed en route) you can help employees counter these effects by placing stronger emphasis on healthy habits in your workplace. You can replace the office donut box with fresh fruits and raw vegetables, and offer subsidized benefits such as gym memberships and smoking cessation assistance. Get more ideas for encouraging health in the workplace from our article 5 ways to make healthy lifestyle part of your company culture.

Another way to solve the commute issue is to lessen or eliminate it; telecommuting, compressed work weeks, and job-sharing options allow employees to complete work with less physical travel. The number of employees who work remotely grew by almost 80 percent between 2005 and 2012, and these numbers increased across all sectors even during the recession.

Finally, some employers are considering commute time as a selection factor in hiring, and some job candidates have mixed feelings about the practice. Just ask this letter-writer to the Ask a Manager blog who doesn’t understand why potential employers should care about her 2-hour commute.

While this hiring approach might eventually weed out the commuting problem altogether, it might not be the most effective or ethical way to screen candidates. Xerox, for example, decided not to use data regarding job applicants’ distance from the workplace because it wanted to ensure that its hiring policies were not discriminatory – i.e. because in some areas, lower-income communities might be located farther from the city center.

Whichever approach you take, make sure that your people leaders have awareness of and sensitivity toward commuting issues. Small changes and allowances can have a big impact on employee engagement, health, and productivity long term.

Work-life balance tips

You look like you need a vacation: Helping your employees disconnect

Are you one of the 64 percent of managers who expect their employees to be continually available by email and phone? This figure comes from a recent survey by Workplace Trends, and the ramifications of blurring the boundaries between personal time and work time are concerning. Too often, both employers and employees assume that true dedication means they’re never off the clock – in reality, this inability to leave work behind yields only inefficiency and emotional burnout. Forward-thinking employers support (and even pay) their staff to disconnect completely when they’re not at work.

Weekends and vacations act as mental “reset buttons,” helping workers remain effective by allowing them to refresh themselves and engage fully in other interests. Decades of research show that humans perform better when they have the chance for rest and recuperation. Football coaches encourage players to get plenty of rest before a game, and colleges warn students not to study all night long before a big exam.

An increasing number of businesses now recognize that their workers are more engaged on the job when they have the chance to disconnect. In fact, the CEO of Evernote now pays employees $1,000 to take a vacation in which they stay entirely disconnected from work. FullContact went one step further, offering its employees $7,500 to take non-working vacations.

The trend toward working from home and using personal mobile devices on business trips creates confusion about what constitutes personal time. In addition, the economic pressures of the recent recession have instilled fear in employees that if they take truly disconnected vacations, they might be passed over for promotions.

To encourage your employees to get the mental refreshment they need, here’s a quick list of work-life balance tips:

  • Set an example: When you’re not working, let your staff know that you aren’t available by phone or email.
  • Make disconnecting during non-work hours a company-wide policy, and publicize it widely.
  • Provide assistance with delegating, especially if your employees have a tough time believing it is safe to leave work in a colleague’s hands.
  • Reassure workers that you don’t value them on the basis of over-connectedness. Instead, praise them for demonstrating good mental hygiene (as shown by being able to step away from phone and email).
  • Incentivize taking all the allotted vacation time.

Even if it takes a bit of effort to break the habit, your organization will benefit from the change in culture. When your employees have the chance to take a true break from work on evenings, weekends, and vacations, they’ll come back with increased productivity and improved morale.

Salary and Job Satisfaction

Money doesn’t motivate: Why employees need more than just a paycheck

by Andrea Vearncombe, Total Rewards Manager, Achievers

Why do your employees show up at work every morning? If you think it’s just to earn a paycheck, then you’re overlooking something essential about human motivation. Most people agree that fair compensation is a requirement for employee engagement and job satisfaction, but it only meets the bare minimum.

Research studies published in Harvard Business Review demonstrate that the overlap between pay level and job satisfaction is actually less than two percent. Of course salaries have to be competitive if you want to attract and retain employees in the first place, but once people are able to meet their basic lifestyle needs, their happiness and engagement are actually driven by non-financial factors.

Harvard researchers noted that corporate performance is directly correlated with employee motivation, so they ran a large-scale study to determine exactly how managers can foster a strong climate of motivation within their teams.

In a survey of 300 Fortune 500 companies, the researchers focused on four specific indicators of motivation:

  • Employee engagement
  • Satisfaction
  • Commitment
  • Intention to quit

They defined “engagement” as the “energy, effort and initiative that employees bring to the job.” Their research found that none of these four indicators of motivation were actually influenced by salary.

They also discovered two important human needs that determined how engaged employees will be. The first of these is the need to bond with larger teams and groups. When an employee feels proud to be part of an organization or company, they are strongly motivated to give their best effort. The second need that companies can fulfill is the individual’s desire to be challenged and to make a unique and meaningful contribution to their organization.

The take-away for HR and people leaders is that recognition and rewards shouldn’t just come in the form of salaries and bonuses. Instead, the most effective way to foster engagement is by acknowledging the human need for bonding and teamwork. Positive social recognition from both managers and peers will encourage individuals to meet challenges and contribute to the success of their team. When employees feel acknowledged and appreciated by the people around them, they’re more likely to repeat the behaviors that earned praise.

Because this element of human-to-human bonding and recognition is so essential for job satisfaction, it needs to be systemic within your organization. Don’t leave recognition up to chance. Develop a strategy around how recognition and rewards will be distributed across each sector of your company so that every employee has the chance to participate. By making investments in employee alignment, rewards and recognition, and team bonding activities, you can earn much higher returns than just doling out large raises.

Want more tips for how to implement a seamless, automated recognition and rewards strategy? Download our whitepaper Do-it-yourself vs. Doing it right: Fueling employee engagement with a social recognition and rewards platform.

 

Andrea VearncombeAndrea Vearncombe is responsible for leading the global total rewards and culture strategy for Achievers in North America and EMEA.

Employee Retention Strategies

3 powerful ways to improve your employee retention rate

People are often told that they should find a job they love. Unfortunately, circumstances don’t always allow the luxury of waiting for that one dream position. And some people think they’ve found their dream job, only to find that things start to go sour. There are a lot of reasons this can happen: a bad boss, a toxic team, stagnant career growth, or lack of recognition.

Losing your employees to resignation is an expensive problem. The better you can retain your employees, the better you’ll be able to save money, and more importantly, save the knowledge and talent your employees bring to the table.

A competitive salary is the bare minimum that you need to provide to keep employees satisfied. Beyond compensation, your employee retention strategies should factor in the total rewards package you offer, the quality of your leadership, and the power of your social recognition strategies.

Making sure your employees are thoroughly engaged should be a key step in your employee retention strategy. Here are 3 practical ways to start:

  1. Offer a generous and unique benefit package

Competitive wages will always be an important factor in retaining high-quality employees. In today’s employment market, individuals are also placing a high value on the benefits an employer offers. Health insurance coverage and paid vacation time are considered standard, so going above and beyond that minimum can go a long way toward improving your retention rate. Flexible work schedules, work-from-home opportunities, generous maternity and paternity leave, and paid fitness club memberships are just some of the popular benefit options that communicate value with today’s workforce.

  1. Emphasize leadership within a team – not “boss” and employees

A “boss” who cracks the whip does not encourage loyalty. A team leader who works side by side with those they lead is more likely to generate the commitment and attitude you’re looking for. If you invest in your managers to ensure they’re well trained, you’re investing in your employee retention as well. Good managers will train and inspire their team, and they will help their direct reports find their strengths and grow their careers.

  1. Appreciation and recognition go the distance

Finally, showing recognition and gratitude go a long way toward making an employee feel appreciated. Make sure you have a rewards and recognition strategy in place across your organization. Encourage managers to give their reports positive feedback on a regular basis, and foster a culture where peers are encouraged to recognize each other for good work. Regular, authentic recognition within your teams will help your employees feel more engaged, valued, and aligned with the organization. Make sure every employee knows that their work is meaningful to the company.

Don’t let high employee turnover hurt morale or your business’ bottom line. Smart employee retention strategies will help you keep your employees engaged, activated, and working toward your business’ goals.

Employee Appreciation Week

4 Links to inspire innovation during employee appreciation week—and all year long

2015_EAW-01Innovation is all around us, yet it’s not always so easy to uncover. Organizations have the opportunity every day to promote a culture of recognition and inspire innovation from employees.

Appreciating employees is an everyday thing here at Achievers, so in honor of Employee Appreciation Week 2015, we thought we’d share some of our favorite links on innovation to inspire recognition—and innovation—today!

 

 

 

 

How are you recognizing your colleagues for Employee Appreciation Week?

Talent Community

What’s a Talent Community?

Guest post by Jeff Waldman, Founder & Social HR Strategist of Stratify and SocialHRCamp

Talent pool, talent network or talent community—semantics shemantics. We in the HR industry appear to be having some difficulties wrapping our heads around all of this. For starters, we can’t seem to agree on the definitions for each of these terms, let alone understand what the core purposes of each are. The so-called ‘industry influencers’ are struggling with this as well. If the thought-leaders and influencers are struggling, how can the industry at large have a clear understanding?

Part of the problem with understanding talent communities, lies in our attempts to define it. While we could sit around and debate the meaning of specific words, concepts and ideas, a simple definition just doesn’t capture the essence of what a talent community really is at its core.

Instead, what if we equate the core purpose of a talent community to the practice of relationship building? Take a marketer for example. Why are successful marketers successful? Is it because they create more appealing advertisements? Is it because they have a way with words? Or is it because they are the loudest on social networks? No, not really, and probably not.

A marketer’s success hinges on their ability to build strong relationships based on value, respect, credibility, honesty, and reciprocity. They have the ability to effectively tap into the emotional core of their target audience. They’re engaging and conversational, always discovering and sharing, and asking questions. Their success is directly correlated to their engagement with their audience.

This is exactly what a talent community is all about. The final desired outcome is a rich community of top talent that loves and promotes the brand.

Yet, to date, the approach that the majority of the HR industry has taken is what I call an “old school sales” approach. The industry has this notion that employers hold all the power, and that simply offering an open position is all the effort needed to attract top talent. With this approach, dialogue between a prospect and the organization is limited and one-sided, not to mention inconsistent. Oh, and it’s terribly boring—for everyone involved. How in the world can this practice differentiate you from your competitors, promote brand awareness, and ultimately build strong relationships? Tactics like these only seek to define a position, not create a community.

Appropriately, the answer here isn’t easy. Simply stating the desired qualities of your ideal employees won’t magically draw them to you. Instead, seek out the best talent you know, and ask them how they build relationships with their target audiences. Then begin to cultivate the type of community that attracts the caliber of colleague you’re looking for.

Like any good community, your talent community is only as good as its members. Dedicate the time and effort to understand yours, and you’ll find your success far surpasses a simple definition.

 

 

Jeff Headshot SHRMJeff Waldman, Founder & Social HR Strategist of Stratify and SocialHRCamp is leading the way in a growing niche that brings together HR, employer branding, social media, marketing and business. With a diverse career since 2000, spanning all facets of HR Jeff founded SocialHRCamp in 2012; a growing global interactive learning platform that helps the HR Community adopt social media and emerging HR technology in the workplace. Jeff consults and advises HR and Recruitment software companies on content market strategy, business development and product development, and with corporate HR teams across multiple industries to strategically integrate social media and emerging HR technology into HR and Employer Branding strategy.

Jeff is an avid speaker, blogger and volunteer with diverse organizations such as the SHRM Annual Conference & Exposition, HR Technology Conference, HR Metrics Conference Canada, Illinois State SHRM Conference, Louisiana State SHRM Conference and many other events in Canada and the U.S.. Recently named one of the Top 100 Most Social Human Resources Experts on Twitter by the Huffington Post he also served as a judge for the 2013 Achievers Top 50 Most Engaged Workplaces Awards.

You can find Jeff on Twitter, Facebook, LinkedIn, and Google Plus.

Workplace Transparency

[Webinar] The Future of Workplace Transparency

The Future of Workplace Transparency When it comes to transparency in the workplace, a lot has changed. Ten years ago, you could find more information about the latest iPod online than you could about your own workplace. Today, social media sites like Glassdoor are helping people find jobs and companies they love through peer reviews and ratings, which makes HR professionals have to think more like marketers when it comes to recruiting and retention. Read more →

Hiring Millennials

[SlideShare] Tomorrow’s Leaders Just Graduated: Five Reasons Why You’ll Hire Them

Motivated and driven, 60 percent of young graduates will apply directly to the company when searching for jobs. You’re not just going to hire them. You’re going to fight for them in a war for talent.

Check out the following SlideShare presentation to get an edge on the impending war for talent and learn quick tips you can implement today to engage your current workforce, while simultaneously creating an appealing culture for the Class of 2014.

Here are the top five reasons why you’ll hire the Class of 2014:

 

Recruit and Retain Class of 2014

Four Secrets to Recruiting and Retaining the Class of 2014

Millennials are driven, motivated, and more educated than any other group in history – and this year’s graduating class marks a critical time for employers. Businesses have the power to engage smart and energized people and help them cultivate their skills to become the company’s greatest asset.

What can employers do to ensure that the bright and energized class of 2014 will want to work for them? Here are four secrets revealed. Read more →

Develop Modern Manager

Five Strategies to Develop the Modern Manager

The Secret Weapon to Driving Employee Success: Your ManagersBad managers are the number one reason employees quit, but good managers have the power to drive results. Performance is 35 percent higher when teams are led by strong management; moreover, engaged employees are also much more likely to stay with the organization, reducing turnover costs.

With these kinds of results on the line, who wouldn’t want to give their managers the tools they need to become great at their jobs?

There are many things organizations can do to help managers do their jobs well. Here are five strategies you can start using today to develop your managers. Read more →

Forbes commentary: Three best practices for creating an employee-centric workplace

employee_engagementFaced with an increasingly competitive and ever-changing environment, top employers have figured it out: their employees are the key to their success. However, as the economy stabilizes and Millennials become a larger part of the workforce, what employers must do to attract, retain, and inspire their employees is facing an overhaul as well. Research reports that Millennials boast an average tenure of just over one year with a company, far less than the national standard of 4.4 years, and as employees feel more power in the hiring process and less employer-loyal than ever, keeping top talent on board is critical to maintaining a competitive edge.

A recent Forbes article highlighted the “5 Must-Have Qualities of the Modern Company,” including supporting flexible work, operating like a small company, prioritizing want versus need, focusing on the voice of the employees (and customers), and adapting to change. Read more →

The top 5 real reasons your employees are leaving their jobs

retention
Guest blog post by Julie Labrie

Many HR thought-leaders are predicting that talent retention will be one of the greatest upcoming challenges for professionals in the people management field. Fierce competition, the norm of changing careers multiple times, and talent shortages in niche areas all contribute to this landscape.  Putting strategies in place to motivate top performers to stay may be the difference between success and failure for a company.

Read more →

Learn what top employers are talking about: Engagement drives business success

retention
Top employers realize that engagement is an effective tool to boost bottom-line results through alignment and increased productivity. Most importantly, engagement also helps to build a competitive employer brand that attracts, retains, and inspires the best and the brightest talent.

We recently interviewed Kimberly Rath, co-chairman of Talent Plus, which has been recognized as one of the Achievers 50 Most Engaged Workplaces™ in both 2011 and 2012 for their leadership and innovation in engaging their workplace. The Achievers 50 Most Engaged Workplaces Awards will recognize 50 U.S.-based companies as well as 50 Canadian companies in 2013. Specifically, Talent Plus has been recognized because of their vision, values, hiring protocol, and that they value being a purpose driven workplace.

Read more →

Maybe employees don’t leave managers, after all

hr_trends_and_analyst_findingsFor years, it’s been common knowledge that employees leave managers, not companies. But a new infographic from Glassdoor disagrees: according to their research, only 8 percent of employees attribute their departure to their managers. Far more common reasons were lack of career growth (33 percent), salary and compensation (27 percent), company culture (15 percent), work/life balance (14 percent), work environment (12 percent), and overall company performance (11 percent).

So why does conventional wisdom maintain that managers are the cause? The most-cited study on manager-driven turnover is the 1999 book, First, Break All the Rules: What the World’s Greatest Managers Do Differently, which is based on 25 years of research by the Gallup Organization. But that report is 14 years old now; surely there’s more recent information than that?

Read more →

Stay interviews: Ask before they’re gone

Dear A Advisor,

We have great staff retention, but sometimes our employees choose to continue their career paths elsewhere. We conduct exit interviews so we can understand their reasons for leaving; however, we’d like to be more proactive. What can we do to understand employee concerns before they resign?

Thanks for your help!

Sad to See Them Go

Read more →

How your company culture can help you win the war for talent

We’re all familiar with the phrase, “the customer is always right.” Even though customers may not be right, they should be treated as such, regardless of the issue.

Moments of outstanding customer service stick with us and turn us into lifelong customers. This is why the smartest companies treat their employees as their first customer and provide a competitive employee experience to create loyal employees. And, since employees are accountable for providing customer value, it’s the loyal employees that create loyal customers.

Read more →

All aboard! 5 tips for effective onboarding

Dear A Advisor,

I’m a brand-new employee in an HR department, and I already know what I’d like my first contribution to the business to be: to re-vamp our on-boarding process. I’m very enthusiastic about my new company, but I feel like my first weeks could have run more smoothly. I know this is a much-needed area of improvement—I just don’t know where to start! How can I improve my company’s on-boarding process so that people hired after me aren’t distracted or frustrated by the disorganization and can focus on their new position?

Thanks for your help!

Setting Sail

Read more →

The talent shortage epidemic: Why you must retain your employees

After five years of a slow and struggling economy, corporate restructuring and layoffs are commonplace. The current unemployment rate hovers at 8.2%, which translates into 12.7 million Americans looking for work. With such a large pool of available candidates, you would think that a talent shortage wouldn’t be an issue, right? Unfortunately, this assumption is wrong.

Read more →

Managers need recognition, too! 3 steps for employee retention

Dear A Advisor,

I need your help! My company is having trouble with employee retention. We offer competitive salaries and we’re a strong competitor in our industry, but we just can’t seem to keep staff happy enough to stay with our company. What tools can we use to make our employees more satisfied and engaged?

Thanks for your help!

Mr. Lonely

Read more →

After the big Facebook IPO, is talent a risk for Facebook? 3 tips to retain top talent beyond money

After eight years of innovation, expansion and hard work, Facebook is now a publicly traded company worth $104 billion. But as the IPO dust settles and begins to fade, what happens next for Facebook and its employees? Many employees have newfound wealth and, as a result, Facebook management faces a risk of losing talent. With their fortune, employees may start their own company or pursue other ventures. How will Facebook retain their top talent? This isn’t just for Facebook, many companies face this problem every day. Money is enough to get employees in the door, but it’s not what gets them to stay. Organizations must look beyond monetary incentives to keep their employees happy, motivated and engaged.

Read more →

Keeping your shining stars

“As the economy improves unhappy employees will be looking at other companies for better opportunities. Social media has brought a new challenge to HR managers, allowing competitors to easily identify, target and recruit your top performers. Create an environment in which top performers are consistently recognized in a meaningful, specific and timely way and you’ll see your employee engagement soar, improving retention dramatically.”

Choices, choices, choices: How options can increase employee retention

“With three generations of employees in the workforce companies are managing their most diverse workforce ever. Uniform policies, benefits, and compensation won’t work for everyone anymore. We live in a society full of choices and that’s what employees, especially Gen X and Gen Y, respond well to.  Make sure you empower your employees to choose their own rewards for a job well done-rewards that  that are meaningful to them.“- HRMA  http://www.bchrma.org/pdf/news/2011/release-yearinreview-111219.pdf

5 foolproof tips to HR onboarding with ease

Good news – your top tier candidate signed an offer to work at your company! You have recruited a strong new hire and deserve a pat on the back – however, efforts to impress should continue long after the offer is accepted.

If you’re looking to onboard new hires with ease, then one thing to perfect is your company’s first impression. For your new hires, arriving on their first day is like a food critic evaluating the hottest new restaurant in town. You’ve earned the coveted spot, but now you’ve got to show this person why. From the minute they sit at their table the first impression clock starts ticking, and determines the success of the meal. Even if the person leaves the restaurant with happy taste buds, they will never forget a poor first impression.

Read more →

Achieving the impossible: Getting Gen X and Gen Y to stay

            “To recruit and retain top talent, an organization needs to be exceptional at recognizing employees in ways they value. Modern leadership must accept that recognition has a different meaning for Gen X and Gen Y employees than for previous generations. They grew up with it and they expect it. Create a culture of recognition where employees are empowered to choose their own rewards and they’ll never leave.”

CONGRATULATIONS TO OUR “TELL US YOUR BEST RECOGNITION STORY” CONTEST WINNER ANDREW GOTTLIEB WHO’S WON $100.00 WORTH OF POINTS THAT HE CAN REDEEM FOR ANYTHING IN OUR CATALOGUE!

Evolve old workplace traditions to engage employees

“Although the workforce has evolved and is now consumed by over 50% of Millennial employees, companies’ recognition practices have remained the same.  Retaining talent and driving results have become two obstacles that employers constantly struggle to overcome.  To boost engagement, drive performance, and get results, employers must move beyond Traditional Years of Service awards and implement a culture of everyday feedback.”

You say goodbye and I say hello: The secret to retaining your workforce

Fact: job dissatisfaction is directly related to life dissatisfaction.  “We”, by Rudy Karsan and Kevin Kruse, observes that employees who are stressed, micromanaged, and disengaged at work suffer negative repercussions in their external relationships, health, and general life happiness.  Not to mention, employees are increasingly being diagnosed with work-induced anxiety and stress disorders.  Employers need to abandon the work-life separation mentality and recognize that work is a part of life.  You can’t retain disengaged employees because people won’t settle for a disengaged life.   Stop saying, “Goodbye”.

Read more →

People don’t leave companies, they leave managers

Managers are fundamental to strategy, but more significantly, critical to building a team that can execute on company vision.  It is the job of the manager to inspire their teams to flawlessly execute and to be held accountable for the work that is produced under their watch.  Great managers understand that inspiration trumps meddling and maximize their recognition tactics as a means of motivating and driving performance.