Entries by Cari Turley

Protecting your reputation in the information age

social_reputationIn the digital age, your reputation is everything. In seconds, you can go from nobody to hero—or villain. Consider the restaurant employee who recently faced racial discrimination from a customer at work. She chose to share the customer’s offensive comment—left on the receipt in lieu of a tip—on her Facebook page, and irrevocably changed three people’s reputations: hers, the customer’s, and her employer’s.

While there are plenty of social, ethical, and political issues to discuss about the restaurant incident, let’s consider the effect it had on reputation.→ Read More

Could games be the key to engagement?

One of the most fascinating lectures I’ve seen recently is this 12-minute speech by Ali Carr-Chellman, in which she explains how the modern education system is doing a disservice to boys. Check it out:

What struck me most about the video—aside from the amazing statistics—is that she doesn’t believe it’s the boys who need to change. It’s the system. And when she points out that 93 percent of elementary school teachers are women, it’s easy to see how boys don’t feel like they’re represented fairly.→ Read More

Royal Caribbean: “Great vacations begin with great employees”

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Royal Caribbean Cruises Ltd. has offices and operations around the world. Their ships, planes, tours, and operations span the globe from Europe to the Caribbean Sea, from the Tropical South Pacific to the American Northwest. With over 60,000 employees at sea and land in the United States, Canada, Europe, China, Brazil, Australia, and Mexico, Royal Caribbean understands the importance of a globally consistent Employee Success™ solution. Their Human Resources department motto is “Great vacations begin with great employees,” and it’s that attitude that has helped them become a leader in the travel industry.→ Read More

Meet the judge: Kevin Kruse

Achievers 50 Most Engaged Workplaces AwardsAn Achievers 50 Most Engaged Workplaces™ Award is the most coveted accolade in the field of human resources.* Recipients experience higher retention, boost their employer brand, and get bragging rights for years. It’s a huge honor to win, but it’s arguably an even bigger honor to be chosen as a judge. We select only the most sought-after engagement experts for this honor, and this year, we’ve asked New York Times bestselling author Kevin Kruse to sit on our esteemed panel.→ Read More

What if there was a Net Promoter Score for employee engagement?

social_reputationA company is only as good as its Net Promoter Score, or so the popular wisdom goes. Evangelists like the Harvard Business Review claim it’s “the one number you need to grow:” an objective, numerical representation of just how much your customers like you. Administered periodically, the Net Promoter Score (NPS) surveys a random sample of customers and asks how likely they are to recommend your company to a friend. As a snapshot of public feelings about you, it’s extremely helpful for identifying not only the prevailing sentiment in a given moment, but also trends and changes in perception over time.→ Read More

Big Data: Can you tell the signal from the noise?

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Last month, Google’s SVP of people operations Laszlo Bock gave a much-discussed interview to the New York Times on the role of Big Data in the recruitment process. On the one hand, he says, hard data can help you separate your feelings from the facts. While almost everyone thinks they’re leadership material, for instance, few people actually are.

That’s where Big Data can come in handy:

If you go back to somebody and say, “Look, you’re an eighth-percentile people manager at Google.

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How to give recognition that matters

Are your employees using the company recognition program just to thank each other for bringing in donuts? That’s not going to do much for your business success. Learn how to implement a foolproof recognition strategy with tips for getting the most bang for your recognition buck.