Ericsson culture of innovation

Ericsson: Uplifting Employee Engagement Scores With Achievers

By: Kellie Wong
Social Media and Blog Manager, Achievers

Did you know companies in the top quartile of employee engagement see significantly better business results than bottom quartile organizations? According to Gallup, engagement leaders  see 21% higher productivity, 22% higher profitability and 41% higher quality of work. This is also supported by Aon Hewitt, which found that a 5% increase in employee engagement is linked to a 3% increase in revenue growth in the subsequent year.

One company that is doing what it takes to stay in the top quartile of employee engagement is the world-leading communications technology and services company, Ericsson. In order to maximize their business potential, the team at Ericsson understood the need to focus on employee engagement as a driver of business success. But finding a way to engage and unify such a large and diverse set of employees was no easy feat for Ericsson, considering the company employs over 15,000 people across 30+ regional offices in North America alone.

Ericsson had tried a number of recognition initiatives previously but was looking for an enterprise-class technology solution that was truly scalable and would serve to unite its employees around their culture of innovation The company’s leaders also wanted to find a platform with robust analytics and that would help them regularly track spend, leverage recognition data for business insights, and streamline the recognition process. After researching different employee rewards and recognition providers, Ericsson chose the Achievers Employee Success Platform as the best solution to engage its employees while aligning them with business goals.

Ericsson rolled out the Achievers platform — internally branded as “E-Star” — to its 15,000+ employees across 30+ locations in North America in 2014. With a 98% employee – manager activation rate, the E-Star program soon became the most widely-utilized “voluntary” enterprise platform the organization had ever implemented. Even better, a whopping 65% of the recognitions awarded were social, or non-monetary, helping Ericsson to stay on target with budget. With widespread adoption and usage, the company was soon seeing the payoff in the form of improved engagement scores across the board. Among the successes they saw:

  • A 3% increase in overall engagement scores, up from an already world-class score of 81%;
  • North America employee engagement scores that were 5% higher than Ericsson’s global scores and 14% higher than the industry average, and;
  • Employee engagement survey results pertaining to recognition given by managers rose 4%.

With increasing positive employee engagement survey scores and new business insights derived from Achievers analytics, Ericsson is rightfully confident about the strength and ongoing success of their employee engagement strategy.

To learn more about Ericsson’s success story, download the Ericsson Case Study.

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About Kellie Wong
Kellie WongKellie Wong is the Social Media and Blog Manager for Achievers. She manages Achievers’ social media presence and
The Engage Blog, including the editorial calendars for both. In addition to writing blog content for The Engage Blog, she also manages and maintains relationships with 20+ guest blog contributors and edits every piece of content that gets published. Connect with Kellie on LinkedIn.

 

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  1. […] Engaged employees are not afraid to ask questions and have the confidence to do so, knowing that a questioning mind is a sign of curiosity, which drives innovation. Critical thinking and an analytical mindset are two extremely important qualities of high performing employees. Today’s employers don’t just want unquestioning automatons, they want employees who will add to their company’s knowledge base and help bolster a culture of innovation. […]

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